Hang during Smart Update

[sjk]

Originally Posted by rggoode

I…, but why not use the forum to conduct the dialog so that a knowledgebase is created to help others having similar issues?

If it could be more regularly updated (which, of course, is challenging with only Dave doing it along with proficiently handling a zillion other support-related issues ) I think the Frequently Asked Questions subforum better serves the purpose of a forum-based knowledge base. Helps keep that type of information more distinct, accessible, and accurate than when it's mixed with discussions. In general, I've always felt that forums make a poor substitute for what's more traditionally considered as a knowledge base.