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  #1  
Old 09-05-2012, 11:14 PM
noahwallach noahwallach is offline
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2.7.1 dies before copy begins

running 2.7.1 (v91) on 10.6.8 MBP 2.53GHz Intel core i5 with 4GB memory
disk check on both the system and backup drive pass.

super duper dies as soon as I click "copy now" and enter the password authentication and click "copy". why?

choices are:

Copy: Macintosh HD
to: Untitled 1

Using: Backup - all files

During copy: Smart update Untitled 1 from Macintosh HD

Before copy: repair disk permissions is checked

Copy ACLs is checked in advanced
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  #2  
Old 09-06-2012, 07:16 AM
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dnanian dnanian is offline
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You probably copied the SuperDuper! program from another Mac, rather than installing it on this one. Re-lock and re-unlock the lock in the main window. That should fix it.
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  #3  
Old 09-06-2012, 10:17 AM
noahwallach noahwallach is offline
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Hi there,

I click the lock and enter my password and the lock never unlocks. I reinstalled 2.7.1 on my machine and still the same thing happens.

what else can I try here?

Cheers,
Noah
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  #4  
Old 09-06-2012, 11:20 AM
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dnanian dnanian is offline
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Are you sure you're running SuperDuper! from your startup drive? Sounds like you launched it from Spotlight and it might be running off something else.
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  #5  
Old 09-06-2012, 03:17 PM
noahwallach noahwallach is offline
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Dave,

I am going to finder -> command-a -> double click superduper.app
is how I am running it.
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  #6  
Old 09-06-2012, 04:10 PM
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dnanian dnanian is offline
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OK, Noah. Please send email to me at the support email address and I'll get more information from you (I don't want you to post system logging and stuff publicly).
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  #7  
Old 09-08-2012, 11:04 AM
CStephen84 CStephen84 is offline
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Same Problem

Same Problem. New Macbook Pro. Mountain Lion. And latest version of Super Duper. When I first installed yesterday it erased the old backup on the external hard drive and copied everything on the new computer and indexed. Since then it has crashed every time I click "Copy". I tried locking and unlocking. I am launching from spotlight/applications/Super Duper. Help anybody?

Thanks.

Steve
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  #8  
Old 09-08-2012, 03:42 PM
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dnanian dnanian is offline
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Send a support message, Steve, and we'll go through your configuration.
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