"Log Jam"

[tdenson]

Originally Posted by Nick

I would agree with you that SD! isn't as easy to use as it could be. Despite the obvious effort put in to writing the User's Guide, it's not at all easy to figure out how to use SD!, beyond the basics. IMO, this is in large part due to what appears to be a shortcoming in a lot of design efforts: The Guide appears to have been written by someone who has a deep understanding of the product, but a much less better understanding of the more-general user audience—that is, an understanding of the perspective of the less technically experienced user. Imagine if you will trying to read an instruction manual for a kitchen appliance that was written by the engineer who designed the appliance and who assumes that the average home consumer understands—much less cares about—BTU, watts, grounding, RFI, and other technical considerations of the appliance's design. To the engineer, these terms and concepts may appear to be basic enough to throw around when discussing and explaining the appliance's operation; but for most consumers, that is a baseline level of understanding and familiarity that far exceeds theirs.

Having said that, I will quickly follow up with two comments;

1. This forum, and Dave's constant presence, more than compensate for any User's Guide shortcomings or unintuitive product usability: I have yet to experience user support that approaches the level provided here.

2. You will not likely find a competing product that is better—i.e., more effective, more reliable, less invasive, more current, and easier to use (yes, even if only at the most-basic level)—than SD!.

Thanks for that reassurance