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Old 06-17-2007, 06:47 PM
R Bygrave R Bygrave is offline
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Join Date: Jun 2007
Posts: 7
Originally Posted by dnanian View Post
At least hyou have a cause, which is good. You might be able to uninstall their software...
(groan) What software? I bought the hard drive essentially on price/specification and the fact that it has a five-year warranty. I formatted straight over the software on the drive as had no interest in using NTFS at all (and all the help for the software focuses on the idiot-level help for the portable app for Windows synchronisation). The entirety of the information readily available to me for getting started, from reviews and the user manual, was 'Use Disc Utility to format the disc'.

The fact that I then realised that the only interface possible for altering the low-level features was a Windows program I no longer have wasn't precisely my fault. It takes some effort to get to the thing about 'Seagate Tools' and the fact that it might be the only tool I've got for tinkering with the sleep features and might be possible to use with a disc with a non-standard format if I run Seagate Tools from Windows wasn't made at all obvious...

Which rant not being directed at you, obviously, but at the particularly brain-dead technical support from Seagate, their lack of answering their e-mail, the fact that the hard drive may work in Nonstandard Ways, and their failure to give any help to people running operating systems that aren't their favourite that isn't 'reformat your disc'.

Sorry about the venting -- I do believe this isn't really to do with SuperDuper -- the sleep problem has happened twice after using the power button on the drive, and twice directly after running SuperDuper. Since the log seems to get as far as reporting the operation complete, it probably isn't a SD problem.

It's just annoying that I've had to reboot with the power button four times in the past week or so, and am no nearer finding a simple solution to the problem (or even a 'wake up confused mac' keystroke. The hardware of the disc is a good enough deal I want to keep it, but the assumptions the software makes lets it down.

I'll shut up now -- having sorted out to my own mind's dejected satisfaction that it isn't a problem of the product with good support, SuperDuper, but a problem of the product with poor support, Seagate FreeAgent Pro.

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