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  #1  
Old 03-27-2016, 09:56 PM
Nick Nick is offline
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Repeated SD! failures
This has been repeatedly happening. What am I doing wrong?:

09:31:42 PM | Info | SuperDuper!, 2.8 (96), path: /Applications/SuperDuper!.app, Mac OS 10.11.4 build 15E65 (i386)
| 09:31:42 PM | Info | Started on Sun, Mar 27, 2016 at 9:31 PM
| 09:31:42 PM | Info | Source Volume: Nick's HD, mount: /, device: /dev/disk1, media: Nick's HD, interconnect: Internal SATA, file system: "Journaled HFS+", OS: 10.11.4 (15E65), capacity: 998.32 GB, used: 704.73 GB, directories: 273454, files: 2233114, ejectable: NO, ACLs: Enabled
| 09:31:42 PM | Info | Target Volume: LaCie quadra 1TB-SD!, mount: /Volumes/LaCie quadra 1TB-SD!, device: /dev/disk4s3, media: LaCie d2 quadra, interconnect: External USB, file system: "Journaled HFS+", OS: N/A, capacity: 1000.07 GB, used: 819.68 GB, directories: 274856, files: 2269049, ejectable: YES, ACLs: Enabled
| 09:31:42 PM | Info | Copy Mode : Smart Update
| 09:31:42 PM | Info | Copy Script : Backup - all files.dset
| 09:31:42 PM | Info | Transcript : BuildTranscript.plist
| 09:31:43 PM | Info | PHASE: 1. Prepare to Copy Files
| 09:31:43 PM | Info | ...ACTION: Preparing Nick's HD
| 09:31:43 PM | Info | ......COMMAND => Verifying the integrity of volinfo.database
| 09:31:43 PM | Info | volinfo.database OK
| 09:31:43 PM | Info | ......COMMAND => Enabling permissions on Nick's HD
| 09:31:43 PM | Info | File system user/group ownership enabled
| 09:31:43 PM | Info | ......COMMAND => Verifying that permissions are enabled for Nick's HD
| 09:31:43 PM | Info | Permissions on '/' are enabled.
| 09:31:43 PM | Info | ...ACTION: Preparing LaCie quadra 1TB-SD!
| 09:31:43 PM | Info | ......COMMAND => Enabling permissions on LaCie quadra 1TB-SD!
| 09:31:43 PM | Info | /dev/disk1 on / (hfs, local, journaled)
| 09:31:43 PM | Info | devfs on /dev (devfs, local, nobrowse)
| 09:31:43 PM | Info | map -hosts on /net (autofs, nosuid, automounted, nobrowse)
| 09:31:43 PM | Info | map auto_home on /home (autofs, automounted, nobrowse)
| 09:31:43 PM | Info | /dev/disk2s2 on /Volumes/LaCie Porsche 2TB-TM (hfs, local, nodev, nosuid, journaled)
| 09:31:43 PM | Info | /dev/disk3s2 on /Volumes/Seagate Backup Plus-1TB (hfs, local, journaled)
| 09:31:43 PM | Info | /dev/disk5s2 on /Volumes/LaCie quadra 1.5TB-TM (hfs, local, journaled)
| 09:31:43 PM | Info | /dev/disk5s3 on /Volumes/LaCie quadra 0.5TB-Media (hfs, local, journaled)
| 09:31:43 PM | Info | /dev/disk4s3 on /Volumes/LaCie quadra 1TB-SD! (hfs, local, nodev, nosuid, journaled)
| 09:31:43 PM | Error | GetMasterBlock: Error 16 from read; amount=-1, wanted=512
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  #2  
Old 03-28-2016, 06:54 AM
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dnanian dnanian is offline
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Your backup drive is in a weird state. You'll want to power off your Mac and the drive, power back up and try again.

Are you using a hub? There seem to be a lot of dries connected...at least 5, from what I can tell.
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  #3  
Old 03-31-2016, 09:26 AM
Nick Nick is offline
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Quote:
Originally Posted by dnanian View Post
Your backup drive is in a weird state. You'll want to power off your Mac and the drive, power back up and try again.
No change: I get the same exact result.

Quote:
Are you using a hub? There seem to be a lot of dries connected...at least 5, from what I can tell.
Yes, I'm using a 4-port Sabrent (model HB-MAC3). Is that a potential problem? (P.S.: The SD! failure occurs even when the backup drive is directly connected to the iMac.)
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  #4  
Old 03-31-2016, 10:04 AM
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Hubs, in general, are a problem with high speed drives. Not all of them, but most. I'd avoid using them.

"Exact same problem" would be weird post-powering *everything* off. Or are you saying it didn't work "overnight"?

If you could, please send the log using the "Send to shirt pocket" Button so I can get all the details in there, and we'll continue in email.
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  #5  
Old 03-31-2016, 12:06 PM
Nick Nick is offline
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I followed your instructions: I shut down the iMac and turned off the drive last night. This morning, I powered up the iMac, turned on the backup drive (which is connected directly to the iMac), attempted to do a backup, and received the same exact error message.
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  #6  
Old 03-31-2016, 01:40 PM
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Please send the log as requested, Nick. Thanks.
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  #7  
Old 03-31-2016, 05:57 PM
Nick Nick is offline
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Quote:
Originally Posted by dnanian View Post
Please send the log as requested, Nick. Thanks.
Something is grossly wrong...The LaCie quadra drive is not showing up on the desktop. Disk Utility sees it as an external Uninitialized drive; and when I run Disk First Aid, Disk Utility claims "Operation successful." To make matters worse, there seems to be confusion with other hard drives.


(I'll send the log momentarily.)
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  #8  
Old 03-31-2016, 06:02 PM
Nick Nick is offline
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Quote:
Originally Posted by dnanian View Post
Please send the log as requested, Nick. Thanks.
I tried to send the log, but got a drop-down window indicating "Error during copy."
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  #9  
Old 03-31-2016, 06:20 PM
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dnanian dnanian is offline
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Yes... that window is how you send the log.

The fact that the drive isn't showing up implies that it failed (which is what we were getting too)...
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  #10  
Old 03-31-2016, 09:28 PM
Nick Nick is offline
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Quote:
Originally Posted by dnanian View Post
Yes... that window is how you send the log.

The fact that the drive isn't showing up implies that it failed (which is what we were getting too)...
So there's nothing to salvage....it's an "Uninitialized paperweight?" (I need to buy a new SD!@ drive?)
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  #11  
Old 03-31-2016, 09:34 PM
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I need to see the log, Nick - without that it's very hard to comment further.
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  #12  
Old 03-31-2016, 10:01 PM
Nick Nick is offline
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Quote:
Originally Posted by dnanian View Post
I need to see the log, Nick - without that it's very hard to comment further.
Here it is again:

09:31:42 PM | Info | SuperDuper!, 2.8 (96), path: /Applications/SuperDuper!.app, Mac OS 10.11.4 build 15E65 (i386)
| 09:31:42 PM | Info | Started on Sun, Mar 27, 2016 at 9:31 PM
| 09:31:42 PM | Info | Source Volume: Nick's HD, mount: /, device: /dev/disk1, media: Nick's HD, interconnect: Internal SATA, file system: "Journaled HFS+", OS: 10.11.4 (15E65), capacity: 998.32 GB, used: 704.73 GB, directories: 273454, files: 2233114, ejectable: NO, ACLs: Enabled
| 09:31:42 PM | Info | Target Volume: LaCie quadra 1TB-SD!, mount: /Volumes/LaCie quadra 1TB-SD!, device: /dev/disk4s3, media: LaCie d2 quadra, interconnect: External USB, file system: "Journaled HFS+", OS: N/A, capacity: 1000.07 GB, used: 819.68 GB, directories: 274856, files: 2269049, ejectable: YES, ACLs: Enabled
| 09:31:42 PM | Info | Copy Mode : Smart Update
| 09:31:42 PM | Info | Copy Script : Backup - all files.dset
| 09:31:42 PM | Info | Transcript : BuildTranscript.plist
| 09:31:43 PM | Info | PHASE: 1. Prepare to Copy Files
| 09:31:43 PM | Info | ...ACTION: Preparing Nick's HD
| 09:31:43 PM | Info | ......COMMAND => Verifying the integrity of volinfo.database
| 09:31:43 PM | Info | volinfo.database OK
| 09:31:43 PM | Info | ......COMMAND => Enabling permissions on Nick's HD
| 09:31:43 PM | Info | File system user/group ownership enabled
| 09:31:43 PM | Info | ......COMMAND => Verifying that permissions are enabled for Nick's HD
| 09:31:43 PM | Info | Permissions on '/' are enabled.
| 09:31:43 PM | Info | ...ACTION: Preparing LaCie quadra 1TB-SD!
| 09:31:43 PM | Info | ......COMMAND => Enabling permissions on LaCie quadra 1TB-SD!
| 09:31:43 PM | Info | /dev/disk1 on / (hfs, local, journaled)
| 09:31:43 PM | Info | devfs on /dev (devfs, local, nobrowse)
| 09:31:43 PM | Info | map -hosts on /net (autofs, nosuid, automounted, nobrowse)
| 09:31:43 PM | Info | map auto_home on /home (autofs, automounted, nobrowse)
| 09:31:43 PM | Info | /dev/disk2s2 on /Volumes/LaCie Porsche 2TB-TM (hfs, local, nodev, nosuid, journaled)
| 09:31:43 PM | Info | /dev/disk3s2 on /Volumes/Seagate Backup Plus-1TB (hfs, local, journaled)
| 09:31:43 PM | Info | /dev/disk5s2 on /Volumes/LaCie quadra 1.5TB-TM (hfs, local, journaled)
| 09:31:43 PM | Info | /dev/disk5s3 on /Volumes/LaCie quadra 0.5TB-Media (hfs, local, journaled)
| 09:31:43 PM | Info | /dev/disk4s3 on /Volumes/LaCie quadra 1TB-SD! (hfs, local, nodev, nosuid, journaled)
| 09:31:43 PM | Error | GetMasterBlock: Error 16 from read; amount=-1, wanted=512
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  #13  
Old 03-31-2016, 10:07 PM
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dnanian dnanian is offline
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Please send it with the button in the app. Thank you.
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  #14  
Old 04-01-2016, 09:48 AM
Nick Nick is offline
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Quote:
Originally Posted by dnanian View Post
Please send it with the button in the app. Thank you.
The last time I tried to do that, I was unsuccessful: I received a drop-down "Error during copy" window.

I just attempted to run another SD! backup, but since the drive doesn't show up on the desktop, I can't, and therefore can't generate a new log and "send it with the button in the app".
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Last edited by Nick; 04-01-2016 at 09:56 AM.
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  #15  
Old 04-01-2016, 09:54 AM
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dnanian dnanian is offline
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Yes, the "Error during copy" sheet is exactly what should happen when you send the log. You then fill out the subject, description and make sure your email is there, then send it in.

If these have been manual copies, use Window > Show Log to open the log then send it in.
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