SuperDuper is frozen during backup

[badlydrawnboy]

Dave,

Just doing my normal nightly backup and SD is frozen, not moving at all, about halfway though. I was doing a smart update. Should I quit and then just do another smart update, or should I erase the destination disk and start fresh?

[dnanian]

Frozen as in "pinwheeling"? How long have you left it?

[badlydrawnboy]

Originally Posted by dnanian

Frozen as in "pinwheeling"? How long have you left it?

It got stuck for several minutes, but kicked back in on its own. Thanks!

[rampancy]

I actually have had just that same issue - the app itself doesn't seem to be pinwheeling - menus are responsive, as is the rest of my system.

However, the copying process itself seems to be stuck - for about ~45 mins., the progress bar hasn't moved, and there's nothing to suggest that there are any files being copied (there's no change in the number of files copied, or evaluated).

This is on a Smart Update, on a cloned backup which hadn't been updated in some time (about two-three months) - is it just because SD! is taking an extra long time to examine all of those older files for updating?

[dnanian]

Sounds more like the actual external drive isn't responding properly. I'd force quit SD!, power off your system and drive, simplify connections to just the absolutely necessary items and give it another try.

[Kees de Visser]

Originally Posted by rampancy

However, the copying process itself seems to be stuck - for about ~45 mins., the progress bar hasn't moved, and there's nothing to suggest that there are any files being copied (there's no change in the number of files copied, or evaluated).

Same problem here on my MacBook with 10.4.11. While SD! doesn't indicate any progress, I can hear the external drive doing some work. Suddenly SD! reports 100% done and terminates the script. Now I should check if really 100% of the files have been updated.

This is on a Smart Update...

Same here.

[dnanian]

You can use v2.1.4 to avoid this problem. It's due to a bug in an API in Tiger that causes information flow to stop between the UI and copy process, on an Intel Mac. It's fixed in Leopard, and we've worked around it in the next update, too.