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  #1  
Old 11-13-2009, 04:05 PM
mrmaxp0wr mrmaxp0wr is offline
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Can't backup boot volume to external

I'm running Snow Leopard Server 10.6.2 and using SuperDuper 2.6.2. While trying to backup the boot volume to an external FW800 drive, I get the error below. I've already removed and reinstalled SD, rebooted the machine, as well as erased and reformatted the target drive. I've also made sure permissions are set identically on both drives.

I can backup the other internal HD to another partition on the same external drive without any issues.

Please help! This is the first error I've ever encountered using this great software.

Here is the log:

Code:
| 01:12:04 PM | Info | SuperDuper!, 2.6.2 (87), path: /Applications/SuperDuper!.app, Mac OS 10.6.2 build 10C540 (i386)
| 01:12:04 PM | Info | Started on Fri, Nov 13, 2009 at 1:12 PM
| 01:12:04 PM | Info | Source Volume: Mini SSD, mount: /, device: /dev/disk0s2, media: OCZ-VERTEX, interconnect: Internal SATA, file system: "Journaled HFS+", OS: 10.6.2 (10C540), capacity: 63.68 GB, used: 8.56 GB, directories: 64198, files: 237984, ejectable: NO, ACLs: Enabled
| 01:12:04 PM | Info | Target Volume: SSD Backup, mount: /Volumes/SSD Backup, device: /dev/disk2s2, media: Ext Hard Disk, interconnect: External FireWire, file system: "Journaled HFS+", OS: N/A, capacity: 64.02 GB, used: 0.16 GB, directories: 5, files: 6, ejectable: YES, ACLs: Enabled
| 01:12:04 PM | Info | Copy Mode   : Smart Update
| 01:12:04 PM | Info | Copy Script : Backup - all files.dset
| 01:12:04 PM | Info | Transcript  : BuildTranscript.plist
| 01:12:05 PM | Info | PHASE: 1. Prepare to Copy Files
| 01:12:05 PM | Info | ...ACTION: Preparing Mini SSD
| 01:12:05 PM | Info | ......COMMAND => Verifying the integrity of volinfo.database
| 01:12:05 PM | Info |       volinfo.database OK
| 01:12:05 PM | Info | ......COMMAND => Enabling permissions on Mini SSD
| 01:12:05 PM | Info |       Refreshing Disk Arbitration ...
| 01:12:05 PM | Info | ......COMMAND => Verifying that permissions are enabled for Mini SSD
| 01:12:05 PM | Info |       Permissions on '/' are enabled.
| 01:12:05 PM | Info | ...ACTION: Repairing permissions on Mini SSD
| 01:12:05 PM | Info | ......COMMAND => Repairing permissions on Mini SSD
| 01:12:05 PM | Info |       Started verify/repair permissions on disk0s2 Mini SSD
| 01:12:40 PM | Info |       Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAgent" has been modified and will not be repaired
| 01:12:52 PM | Info |       ACL found but not expected on "Users"
| 01:12:52 PM | Info |       Repaired "Users"
| 01:12:57 PM | Info |       Finished verify/repair permissions on disk0s2 Mini SSD
| 01:12:57 PM | Info | ...ACTION: Preparing SSD Backup
| 01:12:57 PM | Info | ......COMMAND => Enabling permissions on SSD Backup
| 01:12:57 PM | Info |       Refreshing Disk Arbitration ...
| 01:12:57 PM | Info | ......COMMAND => Verifying that permissions are enabled for SSD Backup
| 01:12:57 PM | Info |       Permissions on '/Volumes/SSD Backup' are enabled.
| 01:12:57 PM | Info | ......COMMAND => Verifying that SSD Backup ACL support matches Mini SSD
| 01:12:57 PM | Info | ...ACTION: Preserving Spotlight state on SSD Backup
| 01:12:57 PM | Info | ......COMMAND => Disabling Spotlight search indexing on SSD Backup
| 01:12:57 PM | Info | PHASE: 2. Copy Files
| 01:12:57 PM | Info | ...ACTION: Copying files from Mini SSD to SSD Backup using Smart Update
| 01:12:57 PM | Info | ......COMMAND => Cloning Mini SSD to SSD Backup
| 01:12:57 PM | Info |       Copying copy files with delete using script: /Users/maxsmith/Library/Application Support/SuperDuper!/Copy Scripts/Standard Scripts/Backup - all files.dset
| 01:12:58 PM | Info |       Loading 27 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude system temporary files.dset
| 01:12:58 PM | Info |       Loading 6 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude system cache files.dset
| 01:12:58 PM | Info |       Loading 1 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Norton FileSaver files.dset
| 01:12:58 PM | Info |       Loading 2 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Google Desktop Index files.dset
| 01:12:58 PM | Info |       Loading 1 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude iTunes Temporary files.dset
| 01:12:58 PM | Info |       Loading 0 commands from copy script /Users/maxsmith/Library/Application Support/SuperDuper!/Copy Scripts/Standard Scripts/Backup - all files.dset
| 01:13:01 PM | Info |       /
| 01:13:01 PM | Info |       /.vol
| 01:13:01 PM | Info |       Ignoring /.vol
| 01:13:01 PM | Info |       /cores
| 01:13:01 PM | Info |       /.Trashes
| 01:13:01 PM | Info |       /usr
| 01:13:29 PM | Error | 2009-11-13 13:13:29.598 SDCopy[1557:613] NSExceptionHandler has recorded the following exception:
| 01:13:29 PM | Error | NSUncaughtSystemExceptionException -- Uncaught system exception: signal 10
| 01:13:29 PM | Error | Stack trace:  0x91dfb378  0x97f0f9bb  0xffffffff  0x97ed39bf  0x97ed3951  0x6c8e  0x5416  0x3405  0xa14d  0x2406  0x232d  0x11
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  #2  
Old 11-13-2009, 06:06 PM
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dnanian dnanian is offline
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Is your backup drive full?
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  #3  
Old 11-13-2009, 06:53 PM
mrmaxp0wr mrmaxp0wr is offline
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No. The partition I'm backing up to is completely empty and is the same size as the source drive.
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  #4  
Old 11-13-2009, 07:29 PM
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dnanian dnanian is offline
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OK. Please send in your log using the "Send to shirt pocket" button so I can take a look.
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  #5  
Old 11-13-2009, 07:37 PM
mrmaxp0wr mrmaxp0wr is offline
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I don't use the OS X Mail app, any other way I can get it to you?
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  #6  
Old 11-13-2009, 07:47 PM
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dnanian dnanian is offline
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Can you configure the mail application with your account information? You don't need to *use* it -- it just has to be configured...
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  #7  
Old 11-18-2009, 06:51 PM
smarmo smarmo is offline
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I'm having the same issue...

I'm having the same issue on Snow Leopard 10.6.2 and SuperDuper! 2.6.2. Same error message.
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  #8  
Old 11-18-2009, 06:56 PM
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OK - send in your log as well (use "Send to shirt pocket").
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  #9  
Old 11-23-2009, 12:55 AM
cliffmac cliffmac is offline
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Same error on a clients MBP:
| 12:25:59 PM | Info | SuperDuper!, 2.6.2 (87), path: /Users/rterker/Utilities2/SuperDuper!.app, Mac OS 10.6.2 build 10C540 (i386)
| 12:25:59 PM | Info | Started on Sun, Nov 22, 2009 at 12:25 PM
| 12:25:59 PM | Info | Source Volume: Macintosh HD, mount: /, device: /dev/disk0s2, media: FUJITSU MHW2120BH, interconnect: Internal SATA, file system: "Journaled HFS+", OS: 10.6.2 (10C540), capacity: 119.69 GB, used: 108.57 GB, directories: 322970, files: 1203567, ejectable: NO, ACLs: Enabled
| 12:25:59 PM | Info | Target Volume: Super Duper backup, mount: /Volumes/Super Duper backup, device: /dev/disk3s2, media: ST910082 3A, interconnect: External FireWire, file system: "Journaled HFS+", OS: 10.6.2 (10C540), capacity: 99.69 GB, used: 99.68 GB, directories: 298240, files: 1119051, ejectable: YES, ACLs: Enabled
| 12:25:59 PM | Info | Copy Mode : Erase, then copy files
| 12:25:59 PM | Info | Copy Script : Backup - all files.dset
| 12:25:59 PM | Info | Transcript : BuildTranscript.plist
| 12:26:00 PM | Info | PHASE: 1. Prepare to Copy Files
| 12:26:00 PM | Info | ...ACTION: Preparing Macintosh HD
| 12:26:00 PM | Info | ......COMMAND => Verifying the integrity of volinfo.database
| 12:26:00 PM | Info | volinfo.database OK
| 12:26:00 PM | Info | ......COMMAND => Enabling permissions on Macintosh HD
| 12:26:00 PM | Info | Refreshing Disk Arbitration ...
| 12:26:01 PM | Info | ......COMMAND => Verifying that permissions are enabled for Macintosh HD
| 12:26:01 PM | Info | Permissions on '/' are enabled.
| 12:26:01 PM | Info | ...ACTION: Repairing permissions on Macintosh HD
| 12:26:01 PM | Info | ......COMMAND => Repairing permissions on Macintosh HD
| 12:26:01 PM | Info | Started verify/repair permissions on disk0s2 Macintosh HD
| 12:27:58 PM | Info | Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAgent" has been modified and will not be repaired
| 12:29:07 PM | Info | Finished verify/repair permissions on disk0s2 Macintosh HD
| 12:29:07 PM | Info | ...ACTION: Erasing Super Duper backup
| 12:29:07 PM | Info | ......COMMAND => Preserving Super Duper backup UUID
| 12:29:07 PM | Info | 64907E08FCBC80F2
| 12:29:07 PM | Info | ......COMMAND => Preserving spotlight indexing state
| 12:29:08 PM | Info | ......COMMAND => Erasing Super Duper backup
| 12:29:19 PM | Info | ......COMMAND => Restoring Super Duper backup UUID (64907E08FCBC80F2)
| 12:29:19 PM | Info | 64907E08FCBC80F2
| 12:29:19 PM | Info | ......COMMAND => Restoring Spotlight search indexing state on Super Duper backup
| 12:29:20 PM | Info | /Volumes/Super Duper backup:
| 12:29:20 PM | Info |****** Indexing enabled.
| 12:29:20 PM | Info | Indexing enabled on Super Duper backup
| 12:29:20 PM | Info | ...ACTION: Preparing Super Duper backup
| 12:29:20 PM | Info | ......COMMAND => Enabling permissions on Super Duper backup
| 12:29:20 PM | Info | Refreshing Disk Arbitration ...
| 12:29:20 PM | Info | ......COMMAND => Verifying that permissions are enabled for Super Duper backup
| 12:29:20 PM | Info | Permissions on '/Volumes/Super Duper backup' are enabled.
| 12:29:20 PM | Info | ......COMMAND => Verifying that Super Duper backup ACL support matches Macintosh HD
| 12:29:20 PM | Info | ...ACTION: Preserving Spotlight state on Super Duper backup
| 12:29:20 PM | Info | ......COMMAND => Disabling Spotlight search indexing on Super Duper backup
| 12:29:20 PM | Info | PHASE: 2. Copy Files
| 12:29:20 PM | Info | ...ACTION: Copying files from Macintosh HD to Super Duper backup*
| 12:29:20 PM | Info | ......COMMAND => Cloning Macintosh HD to Super Duper backup
| 12:29:20 PM | Info | Copying copy files using script: /Users/rterker/Library/Application Support/SuperDuper!/Copy Scripts/Standard Scripts/Backup - all files.dset
| 12:29:21 PM | Info | Loading 27 commands from copy script /Users/rterker/Utilities2/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude system temporary files.dset
| 12:29:21 PM | Info | Loading 6 commands from copy script /Users/rterker/Utilities2/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude system cache files.dset
| 12:29:21 PM | Info | Loading 1 commands from copy script /Users/rterker/Utilities2/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Norton FileSaver files.dset
| 12:29:21 PM | Info | Loading 2 commands from copy script /Users/rterker/Utilities2/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Google Desktop Index files.dset
| 12:29:21 PM | Info | Loading 1 commands from copy script /Users/rterker/Utilities2/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude iTunes Temporary files.dset
| 12:29:21 PM | Info | Loading 0 commands from copy script /Users/rterker/Library/Application Support/SuperDuper!/Copy Scripts/Standard Scripts/Backup - all files.dset
| 12:29:25 PM | Info | /
| 12:29:25 PM | Info | /.Spotlight-V100
| 12:29:25 PM | Info | Preserving /.Spotlight-V100
| 12:29:25 PM | Info | Preserving /.VolumeIcon.icns
| 12:29:25 PM | Info | /.vol
| 12:29:25 PM | Info | Ignoring /.vol
| 12:29:25 PM | Info | /cores
| 12:29:25 PM | Info | /Network
| 12:29:25 PM | Info | /Backups
| 12:30:44 PM | Info | /Previous Systems.localized
| 01:33:00 PM | Info | /private
| 01:33:03 PM | Info | Ignoring /private/var/folders/C5
| 01:33:03 PM | Info | Ignoring /private/var/folders/zz
| 01:33:03 PM | Info | Ignoring /private/var/tmp/.BlankFile
| 01:33:03 PM | Info | Ignoring /private/var/tmp/launchd
| 01:33:03 PM | Info | Ignoring /private/var/vm/sleepimage
| 01:33:06 PM | Info | Ignoring /private/var/run/vpncontrol.sock
| 01:33:06 PM | Info | Ignoring /private/var/run/usbmuxd
| 01:33:06 PM | Info | Ignoring /private/var/run/printtool
| 01:33:06 PM | Info | Ignoring /private/var/run/portmap.socket
| 01:33:06 PM | Info | Ignoring /private/var/run/mDNSResponder
| 01:33:06 PM | Info | Ignoring /private/var/run/com.apple.ActivityMonitor.socket
| 01:33:06 PM | Info | Ignoring /private/var/run/SCHelper
| 01:33:06 PM | Info | Ignoring /private/var/run/diskarbitrationd.pid
| 01:33:06 PM | Info | Ignoring /private/var/run/cupsd
| 01:33:06 PM | Info | Ignoring /private/var/run/configd.pid
| 01:33:06 PM | Info | Ignoring /private/var/run/DirectoryService.pid
| 01:33:06 PM | Info | Ignoring /private/var/run/.DSRunningSP1
| 01:33:06 PM | Info | Ignoring /private/var/run/pppconfd
| 01:33:06 PM | Info | Ignoring /private/var/run/pcscd.pub
| 01:33:06 PM | Info | Ignoring /private/var/run/mds.pid
| 01:33:06 PM | Info | Ignoring /private/var/run/com.apple.loginwindow.didRunThisBoot
| 01:33:06 PM | Info | Ignoring /private/var/run/automount.initialized
| 01:33:06 PM | Info | Ignoring /private/var/run/utmpx
| 01:33:06 PM | Info | Ignoring /private/var/run/sntp.log
| 01:33:06 PM | Info | Ignoring /private/var/run/ntpd.pid
| 01:33:06 PM | Info | Ignoring /private/var/run/hdiejectd.pid
| 01:33:06 PM | Info | Ignoring /private/var/run/racoon.sock
| 01:33:06 PM | Info | Ignoring /private/var/run/racoon.pid
| 01:33:06 PM | Info | Ignoring /private/var/run/racoon
| 01:33:06 PM | Info | Ignoring /private/var/run/syslog.pid
| 01:33:06 PM | Info | Ignoring /private/var/run/syslog
| 01:33:06 PM | Info | Ignoring /private/var/run/asl_input
| 01:33:06 PM | Info | Ignoring /private/var/run/resolv.conf
| 01:33:06 PM | Info | Ignoring /private/var/run/mds
| 01:33:06 PM | Info | Ignoring /private/var/run/.autoBackup
| 01:33:48 PM | Info | Ignoring /private/var/db/BootCache.playlist
| 01:33:48 PM | Info | Ignoring /private/var/db/volinfo.database
| 01:33:51 PM | Info | Ignoring /private/tmp/launchd-81.HOHVUy
| 01:33:51 PM | Info | Ignoring /private/tmp/launch-fIFigE
| 01:33:51 PM | Info | Ignoring /private/tmp/launch-1WNWlP
| 01:33:51 PM | Info | Ignoring /private/tmp/ics106
| 01:33:51 PM | Info | Ignoring /private/tmp/icssuis501
| 01:33:51 PM | Info | Ignoring /private/tmp/ics169
| 01:33:51 PM | Info | Ignoring /private/tmp/target2570.indexState
| 01:33:51 PM | Info | Ignoring /private/tmp/target4597.indexState
| 01:33:51 PM | Info | Ignoring /private/tmp/target5838.indexState
| 01:33:51 PM | Info | /Users
| 01:37:30 PM | Info | Ignoring /Users/rterker/Music/iTunes/Temp File.tmp
| 02:32:15 PM | Info | Ignoring /Users/rterker/Library/Application Support/Google/Google Desktop/Index
| 03:01:38 PM | Info | Ignoring /.hotfiles.btree
| 03:01:38 PM | Info | /.Trashes
| 03:01:38 PM | Info | /bin
| 03:01:38 PM | Info | /sbin
| 03:01:41 PM | Info | /System
| 03:12:40 PM | Info | /usr
| 03:16:27 PM | Info | /Library
| 03:43:56 PM | Info | /dev
| 03:43:56 PM | Info | /net
| 03:43:56 PM | Info | /home
| 03:43:56 PM | Info | /Applications
| 04:22:20 PM | Error | 2009-11-22 16:22:20.043 SDCopy[5906:613] NSExceptionHandler has recorded the following exception:
| 04:22:20 PM | Error | NSUncaughtSystemExceptionException -- Uncaught system exception: signal 10
| 04:22:20 PM | Error | Stack trace: 0x90004378 0x900a49bb 0xffffffff 0x900689bf 0x90068951 0x6c8e 0x5416 0x3405 0xa14d 0x2406 0x232d 0x10
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  #10  
Old 11-23-2009, 01:03 AM
mrmaxp0wr mrmaxp0wr is offline
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Just for kicks, check the UUID of both volumes. I had two drives with the same UUID (from cloning I assume) that led to a lot of weird issues.
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  #11  
Old 11-23-2009, 05:59 AM
Mia Mia is offline
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Cant backup boot volume to external

everyone. Im trying to create a bootable clone of my Macintosh HD drive without success. My computer is a recent Mac Pro running Leopard and the external drive I want to use for backup is a recent 1 TB G-Drive. The G-Drive is formatted as GUID and divided into two partitions, one that Im using for Time Machine and one that I want to use for cloning my internal hard drive.
rn
rnI ran Superduper with the erase and copy option. When it was done, I checked the external drive and saw all the expected directories. I rebooted and held down the Option key. The G-Drive partition showed up in the list of available boot volumes. I selected it and I got the gray screen with the Apple logo. Then the system locked up and I had to hit the power button.
rn
rnCan anybody offer any suggestions?
rn
rnAlso, FWIW, after doing the backup and booting onto the Mac HD, I noticed that the G-Drive runs almost continuously for about 15 minutes.
rn
rnThanksrn
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  #12  
Old 11-23-2009, 08:48 AM
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dnanian dnanian is offline
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Your client's destination is full (and too small).
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  #13  
Old 11-23-2009, 08:49 AM
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SuperDuper! does not copy the UUID (it preserves it explicitly), but having two with the same value would definitely cause issues.
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  #14  
Old 11-23-2009, 08:49 AM
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You've sent this in via email, haven't you, "Mia"?
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