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  #1  
Old 01-20-2009, 09:55 AM
Randall Randall is offline
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Maxtor One Touch Plus 4 not found

Set up new 750 gb drive with 2 partitions, both appear on desktop, tried sd twice, first time, nothing happened, 2nd time, super duper failed to find either partition. It had, apparently, been searching for the 2nd one all night so I looked at the log and quit superduper. Now, I can no longer view the log but the schedule items are red. I did contact SuperDuper support the first time backup failed and confirmed that I set the drive up correctly. Can't find anything on the maxtor website so think it might be better to return this drive and try something else unless someone can suggest a solution.
Mac OS 10.4.11, Powermac G5, 2.3

Thank you for any help.
Randall
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  #2  
Old 01-20-2009, 10:01 AM
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dnanian dnanian is offline
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It sounds to me like the drive isn't working properly, Randall. What happens if you restart the Mac?
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  #3  
Old 01-20-2009, 06:04 PM
Randall Randall is offline
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Restarted Maxtor, ran copy

Quote:
Originally Posted by dnanian View Post
It sounds to me like the drive isn't working properly, Randall. What happens if you restart the Mac?
(I am never sure if I'm replying correctly--sorry if it's not)

thank you for your response. I restarted the computer, clicked copy now but did not edit schedule. Both partitions seem to have everything copied but the schedule is still red and I can't see the log unless I view it in the menu where it looks the way I think it should since it says copy complete at the end. The schedule shows that super duper ran and that it will run again next week. I tried restarting the computer again but that had no effect on the red schedule.

Thanks.
Randall
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  #4  
Old 01-20-2009, 06:08 PM
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Delete the red schedule entries. Recreate them, and set the time to a few minutes from now. Then wait to see if it runs as expected.
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  #5  
Old 01-20-2009, 09:07 PM
Randall Randall is offline
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Maxtor one touch schedule entries

Quote:
Originally Posted by dnanian View Post
Delete the red schedule entries. Recreate them, and set the time to a few minutes from now. Then wait to see if it runs as expected.
Thanks--that solved that problem however, a target drive and destination partition don't match. The target drive has 250gb and the destination partition has 168gb. A few days ago, I found about 100gb duplicate files on my destination drive and put them in the trash. From what I can tell, a folder trash exists on Mac HD and on lacie 500 gb external drive but not on the Maxtor partition for the Lacie external drive. Maybe that's the way it should be?

I appreciate the help.
Randall
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  #6  
Old 01-21-2009, 09:23 AM
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Use Finder's Go To Folder command to open

/Volumes

on the source. Any folders in there (not aliases or links)?
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  #7  
Old 01-21-2009, 10:02 AM
Randall Randall is offline
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maxtor one touch

Quote:
Originally Posted by dnanian View Post
Use Finder's Go To Folder command to open

/Volumes

on the source. Any folders in there (not aliases or links)?
When my back up drive must have been failing, my Mac HD mysteriously gained many GB after SD ran so I moved a lot of folders(images only) to my external drive to free up space. At that time, I never thought of looking for duplicates. Then, I made a mistake and had sd copy from Mac HD to my external, not the back up, emailed SD for help and clicked "STOP". After that, I found duplicate files of all kinds on my external drive and placed them in the trash. I assume that is because of the aborted copy. SD told me to follow the above instructions but I don't know what I'm supposed to type in the box. Also, I believe the back up drive was failing for weeks(I schedule SD once/week) and am afraid thousands of image files may well be damaged so that's why I don't throw out the trash.

Sorry for this lengthy correspondence--I can't believe you are willing to take the time to help me. thanks very much. Randall
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  #8  
Old 01-21-2009, 10:07 AM
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I'm not sure I follow what you've done here, but if you deleted files from an external drive, the trash is on the external drive, not the internal. And files on the external would not be counted in the size calculation for the internal.
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  #9  
Old 01-21-2009, 04:01 PM
Randall Randall is offline
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Quote:
Originally Posted by dnanian View Post
I'm not sure I follow what you've done here, but if you deleted files from an external drive, the trash is on the external drive, not the internal. And files on the external would not be counted in the size calculation for the internal.
The Lacie drive holds only files, no apps since I use it to add images. the maxtor is the bootable drive with 2 partitions.

Here is that part of the log. I see that it "ignores" trashes. What I don't understand is why the back up drive has only 168gb since there are 250 on the Lacie drive. sorry this is so confusing. Randall

06:45:39 PM | Info | Ignoring /Volumes/LaCie/Desktop DF
| 06:45:39 PM | Info | /Volumes/LaCie/.Trashes
| 06:45:39 PM | Info | Ignoring /Volumes/LaCie/.Trashes/501/di624_qig_102.pdf
| 06:45:39 PM | Info | Ignoring /Volumes/LaCie/.Trashes/501/Installer Log File
| 06:45:39 PM | Info | Ignoring /Volumes/LaCie/.Trashes/501/User Guides And Information
| 06:45:39 PM | Info | Ignoring /Volumes/LaCie/.Trashes/501/letters
| 06:45:39 PM | Info | Ignoring /Volumes/LaCie/.Trashes/501/Users
| 06:45:50 PM | Info | Ignoring /Volumes/LaCie/Desktop DB
| 06:45:50 PM | Info | Evaluated 101331 items occupying 250.17 GB (4862 directories, 96458 files, 11 symlinks)
| 06:45:50 PM | Info | Copied 5 items totaling 0.00 GB (2 directories, 0 files, 3 symlinks)
| 06:45:50 PM | Info | Cloned 168.64 GB of data in 28 seconds at an effective transfer rate of 6167.47 MB/s
| 06:45:50 PM | Info | ......COMMAND => Resetting Custom Icon bit on External
| 06:45:51 PM | Info | PHASE: 3. After Successful Copy
| 06:45:51 PM | Info | ...ACTION: Restoring Spotlight state on External
| 06:45:51 PM | Info | ......COMMAND => Restoring Spotlight search indexing state on External
| 06:45:52 PM | Info | /Volumes/External:
| 06:45:52 PM | Info | Indexing enabled for volume.
| 06:45:52 PM | Info | Indexing enabled on External
| 06:45:52 PM | Info | Copy complete.
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  #10  
Old 01-21-2009, 04:27 PM
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It only ignore some trashes. Assuming you're using "Backup - all files", I don't know, and would have to see the entire log. It copied everything that was appropriate/selected...
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  #11  
Old 01-21-2009, 05:10 PM
Randall Randall is offline
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maxtor log

Here's the entire log:

| 06:45:20 PM | Info | SuperDuper!, 2.5 (84), path: /Applications/SuperDuper!.app, Mac OS 10.4.11 build 8S165 (ppc)
| 06:45:20 PM | Info | Started on Tue, Jan 20, 2009 at 6:45 PM
| 06:45:20 PM | Info | Source Volume: LaCie, mount: /Volumes/LaCie, device: /dev/disk2s6, media: ST350063 0AS, interconnect: External FireWire, file system: "HFS+", OS: N/A, capacity: 465.76 GB, used: 250.24 GB, directories: 4862, files: 96469, ejectable: NO, ACLs: Disabled
| 06:45:20 PM | Info | Target Volume: External, mount: /Volumes/External, device: /dev/disk1s5, media: Maxtor OneTouch, interconnect: External FireWire, file system: "Journaled HFS+", OS: N/A, capacity: 449.19 GB, used: 168.80 GB, directories: 829, files: 45132, ejectable: NO, ACLs: Disabled
| 06:45:20 PM | Info | Copy Mode : Smart Update
| 06:45:20 PM | Info | Copy Script : Backup - all files.dset
| 06:45:20 PM | Info | Transcript : BuildTranscript.plist
| 06:45:21 PM | Info | PHASE: 1. Prepare to Copy Files
| 06:45:21 PM | Info | ...ACTION: Preparing LaCie
| 06:45:21 PM | Info | ......COMMAND => Verifying the integrity of volinfo.database
| 06:45:21 PM | Info | volinfo.database OK
| 06:45:21 PM | Info | ......COMMAND => Enabling permissions on LaCie
| 06:45:21 PM | Info | Refreshing Disk Arbitration ...
| 06:45:22 PM | Info | ......COMMAND => Verifying that permissions are enabled for LaCie
| 06:45:22 PM | Info | Permissions on '/Volumes/LaCie' are enabled.
| 06:45:22 PM | Info | ...ACTION: Preparing External
| 06:45:22 PM | Info | ......COMMAND => Enabling permissions on External
| 06:45:22 PM | Info | Refreshing Disk Arbitration ...
| 06:45:22 PM | Info | ......COMMAND => Verifying that permissions are enabled for External
| 06:45:22 PM | Info | Permissions on '/Volumes/External' are enabled.
| 06:45:22 PM | Info | ......COMMAND => Verifying that External ACL support matches LaCie
| 06:45:22 PM | Info | ...ACTION: Preserving Spotlight state on External
| 06:45:22 PM | Info | ......COMMAND => Disabling Spotlight search indexing on External
| 06:45:22 PM | Info | PHASE: 2. Copy Files
| 06:45:22 PM | Info | ...ACTION: Copying files from LaCie to External using Smart Update
| 06:45:22 PM | Info | ......COMMAND => Cloning LaCie to External
| 06:45:22 PM | Info | Copying copy files with delete using script: /Users/rosalieszilagyi/Library/Application Support/SuperDuper!/Copy Scripts/Standard Scripts/Backup - all files.dset
| 06:45:22 PM | Info | Loading 22 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude system temporary files.dset
| 06:45:22 PM | Info | Loading 6 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude system cache files.dset
| 06:45:22 PM | Info | Loading 1 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Norton FileSaver files.dset
| 06:45:22 PM | Info | Loading 1 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Google Desktop Index files.dset
| 06:45:22 PM | Info | Loading 1 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude iTunes Temporary files.dset
| 06:45:22 PM | Info | Loading 0 commands from copy script /Users/rosalieszilagyi/Library/Application Support/SuperDuper!/Copy Scripts/Standard Scripts/Backup - all files.dset
| 06:45:22 PM | Info | /Volumes/LaCie
| 06:45:23 PM | Info | /Volumes/LaCie/cores
| 06:45:23 PM | Info | /Volumes/LaCie/automount
| 06:45:23 PM | Info | /Volumes/LaCie/.TemporaryItems
| 06:45:23 PM | Info | /Volumes/LaCie/pix from trash
| 06:45:23 PM | Info | /Volumes/LaCie/.Spotlight-V100
| 06:45:23 PM | Info | Preserving /Volumes/LaCie/.Spotlight-V100
| 06:45:23 PM | Info | /Volumes/LaCie/lee's music
| 06:45:23 PM | Info | /Volumes/LaCie/CGC resume
| 06:45:23 PM | Info | Preserving /Volumes/LaCie/.VolumeIcon.icns
| 06:45:23 PM | Info | /Volumes/LaCie/Resumes corrected
| 06:45:23 PM | Info | /Volumes/LaCie/Joe
| 06:45:26 PM | Info | /Volumes/LaCie/Scanned
| 06:45:26 PM | Info | /Volumes/LaCie/My job ideas
| 06:45:26 PM | Info | /Volumes/LaCie/one on one
| 06:45:26 PM | Info | /Volumes/LaCie/sandboxer
| 06:45:26 PM | Info | /Volumes/LaCie/throw it out
| 06:45:27 PM | Info | /Volumes/LaCie/Randy
| 06:45:39 PM | Info | /Volumes/LaCie/scans
| 06:45:39 PM | Info | Ignoring /Volumes/LaCie/Desktop DF
| 06:45:39 PM | Info | /Volumes/LaCie/.Trashes
| 06:45:39 PM | Info | Ignoring /Volumes/LaCie/.Trashes/501/di624_qig_102.pdf
| 06:45:39 PM | Info | Ignoring /Volumes/LaCie/.Trashes/501/Installer Log File
| 06:45:39 PM | Info | Ignoring /Volumes/LaCie/.Trashes/501/User Guides And Information
| 06:45:39 PM | Info | Ignoring /Volumes/LaCie/.Trashes/501/letters
| 06:45:39 PM | Info | Ignoring /Volumes/LaCie/.Trashes/501/Users
| 06:45:50 PM | Info | Ignoring /Volumes/LaCie/Desktop DB
| 06:45:50 PM | Info | Evaluated 101331 items occupying 250.17 GB (4862 directories, 96458 files, 11 symlinks)
| 06:45:50 PM | Info | Copied 5 items totaling 0.00 GB (2 directories, 0 files, 3 symlinks)
| 06:45:50 PM | Info | Cloned 168.64 GB of data in 28 seconds at an effective transfer rate of 6167.47 MB/s
| 06:45:50 PM | Info | ......COMMAND => Resetting Custom Icon bit on External
| 06:45:51 PM | Info | PHASE: 3. After Successful Copy
| 06:45:51 PM | Info | ...ACTION: Restoring Spotlight state on External
| 06:45:51 PM | Info | ......COMMAND => Restoring Spotlight search indexing state on External
| 06:45:52 PM | Info | /Volumes/External:
| 06:45:52 PM | Info | Indexing enabled for volume.
| 06:45:52 PM | Info | Indexing enabled on External
| 06:45:52 PM | Info | Copy complete.
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  #12  
Old 01-21-2009, 06:24 PM
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OK. That certainly indicates that the 'missing' files are in the trash.
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  #13  
Old 01-21-2009, 08:47 PM
Randall Randall is offline
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maxtor trash

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OK. That certainly indicates that the 'missing' files are in the trash.
so that's the way it should be?
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  #14  
Old 01-21-2009, 10:58 PM
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Yes, that's by design. If you want the files in the trash, you should take them out of the trash.
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  #15  
Old 01-22-2009, 11:01 AM
Randall Randall is offline
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maxtor trash

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Originally Posted by dnanian View Post
Yes, that's by design. If you want the files in the trash, you should take them out of the trash.
(you mean if I don't want the files in the trash?)

So even though I don't see the .trash files('hidden' files?) anywhere but the Mac HD, and even though the only way I know to put things in the trash is through the dock icon, those files are copied by sd but hidden and reside on the back up drives or do they reside on the back up drives only if and when I remove them from the trash?

Whatever the location of those files, if I choose to delete them, does that affect the original folders and applications? (these include users)

Thanks, again. and again.
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