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Louise,
I think Dave is in San Francisco for WWDC right now, so he may not be able to respond as quickly as he'd like to.
My guess for the first problem you're mentioning is that possibly Mail added blanks or a newline along with the serial number. Try checking the serial number field for such oddities before clicking the button. Just a guess, but perhaps it'll help you out.
If not, I'm just Dave will be here to answer your plea as soon as he can.
Cheers.
--
Jonas
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