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kindastranded 04-02-2009 11:03 PM

won't detect drive, and no luck starting from install disc
Hi there,
I have a new MacBook with the latest OS,
and I am trying to restore from an 80GB LaCie FireWire drive,
from my now-dead computer that had an earlier OS.

I mounted the backup drive to my new computer, and saw it on the desktop.
When I restarted holding down the option key, the backup drive never showed up.

So I tried to start up using my new install disk,
choosing "Disk Utility" from the Utilities menu, and going from there.
The back up starts alright, but after 20 minutes stops with the following message: "Restore Failure. Could not restore— operation not permitted."

I then tried to click the log button so as to view the log, but was not permitted to.

I then tried to restart & do it all over again, but that didn't work either.
When I performed disk First Aid on the source & target disks in hopes of repairing some flaw, when both were said to be OK, I tried again: still without luck.

I should first ask:
Does it matter that the OSs are different?
Would it make a difference to try to start from the old OS install disk (which I am no longer sure I have & would have to track down from a friend?)


dnanian 04-02-2009 11:22 PM

What you should do is clean install the OS to the new MacBook, with the discs that came with it.

Then, during the first startup, it'll prompt you to "Copy from another Mac". Point that at the backup and it'll bring in your applications and data.

kindastranded 04-03-2009 03:54 AM

OK, will try this...
...and when I do,
should I already have my back up FireWire drive plugged in?

Or, during the process of the clean install, when it says "Copy from another Mac," can I plug in the drive then?

Thank you,

dnanian 04-03-2009 08:47 AM

Yes, you can attach the drive at that point if you'd like.

kindastranded 04-03-2009 09:53 PM

great, that seems to have worked. Couple suggestions, too...
many thanks!

This is the first disaster I have successfully recovered from,
and my friends are now able to see, in a clearer way,
just why I've been recommending this product to them for some time.

While I haven't gone throught everyting on my computer yet, I've noted that some files have content that isn't linked properly (i.e., fonts missing from InDesign files), and some applications have some other quirks— but I guess that is to be expected.

I'd like to make a couple suggestions: it would have been great to know from the start that, with a new MacBook, I could have told my new computer— when the proper screen prompted me— that "my back up drive is my old computer," and transferred the files right then & there, when started up my new machine for the first time.

And I know I posted this a while back, but I was unable find the support email on the SuperDuper! website, except for when I opened up the PDF of the instructions (which I had trouble finding, as they're kinda buried).
All in all, I would seriously consider having, after visitors get to & click on the tab for SuperDuper, another tab that says to the effect of: "Recovering from a Disaster," with instructions (or simply a link to the PDF) & a printed email address right there for those of us who use computers with email accounts AND for the others who do not know that you can find an email address at the bottom of the screen by hovering over the link.

Obviously, people seem to have gotten by without these things thus far,
but from an information design point of view, I would seriously consider these suggestions. A lot of people have a lot riding on the line— all of their data— when they visit your company's website; already, many visitors are pretty damned stressed & frustrated, sometimes even short-tempered.
You've got a great product going that just saved my ass, but I don't think I'm alone in having been slightly frustrated in my usage of it. I'm pretty sure such frustration can be precluded in the future with a couple minor design changes to your website.

— (no longer)KS

dnanian 04-03-2009 11:04 PM

Thanks for the suggestions, and I'm glad you're restored!

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