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noahwallach 09-05-2012 11:14 PM

2.7.1 dies before copy begins
running 2.7.1 (v91) on 10.6.8 MBP 2.53GHz Intel core i5 with 4GB memory
disk check on both the system and backup drive pass.

super duper dies as soon as I click "copy now" and enter the password authentication and click "copy". why?

choices are:

Copy: Macintosh HD
to: Untitled 1

Using: Backup - all files

During copy: Smart update Untitled 1 from Macintosh HD

Before copy: repair disk permissions is checked

Copy ACLs is checked in advanced

dnanian 09-06-2012 07:16 AM

You probably copied the SuperDuper! program from another Mac, rather than installing it on this one. Re-lock and re-unlock the lock in the main window. That should fix it.

noahwallach 09-06-2012 10:17 AM

Hi there,

I click the lock and enter my password and the lock never unlocks. I reinstalled 2.7.1 on my machine and still the same thing happens.

what else can I try here?


dnanian 09-06-2012 11:20 AM

Are you sure you're running SuperDuper! from your startup drive? Sounds like you launched it from Spotlight and it might be running off something else.

noahwallach 09-06-2012 03:17 PM


I am going to finder -> command-a -> double click
is how I am running it.

dnanian 09-06-2012 04:10 PM

OK, Noah. Please send email to me at the support email address and I'll get more information from you (I don't want you to post system logging and stuff publicly).

CStephen84 09-08-2012 11:04 AM

Same Problem
Same Problem. New Macbook Pro. Mountain Lion. And latest version of Super Duper. When I first installed yesterday it erased the old backup on the external hard drive and copied everything on the new computer and indexed. Since then it has crashed every time I click "Copy". I tried locking and unlocking. I am launching from spotlight/applications/Super Duper. Help anybody?



dnanian 09-08-2012 03:42 PM

Send a support message, Steve, and we'll go through your configuration.

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