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View Full Version : Problems backing up to LaCie 500 gb


RichardRipley
11-30-2005, 04:09 PM
Hi David:

First of all I wanted to thank you for your prompt support for a problem I was having with backing up my wife’s computer over a network. Restarting the “target” Mac solved the problem. Thank you very much!

On another topic, I am having a problem backing up my Powerbook to an external, partitioned LaCie 500gb drive. A manual copy works fine but a scheduled copy hangs.

Here is the log information:

| 11:30:30 PM | Info | SuperDuper!, 2.0.1 (76), path: /Applications/Utilities/ More Utilities/Backup/SuperDuper!/SuperDuper!.app, OS: 10.4.3 (8F46)
| 11:30:30 PM | Info | Source Drive: Hotdog, mount: /, device: TOSHIBA MK6021GAS, interconnect: Internal ATA, file system: "Journaled HFS+", OS: 10.4.3 (8F46), capacity: 55.88 GB, used: 46.98 GB, directories: 62250, files: 263684, ejectable: NO, ACLs: Disabled
| 11:30:30 PM | Info | Target Drive: Hotdog Bkup, mount: /Volumes/Hotdog Bkup, device: LaCie BigDisk Extreme, interconnect: External FireWire, file system: "Journaled HFS+", OS: N/A, capacity: 64.87 GB, used: 46.64 GB, directories: 62118, files: 263193, ejectable: NO, ACLs: Disabled
| 11:30:30 PM | Info | Copy Mode : Smart Update
| 11:30:30 PM | Info | Copy Script : Backup - all files.dset
| 11:30:30 PM | Info | Transcript : BuildTranscript.plist
| 11:30:31 PM | Info | PHASE: 1. Prepare to Copy Files
| 11:30:31 PM | Info | ...ACTION: Preparing Hotdog
| 11:30:31 PM | Info | ......COMMAND => Verifying the integrity of volinfo.database
| 11:30:31 PM | Info | volinfo.database OK
| 11:30:31 PM | Info | ......COMMAND => Enabling permissions on Hotdog
| 11:30:31 PM | Info | Refreshing Disk Arbitration ...
| 11:30:32 PM | Info | ......COMMAND => Verifying that permissions are enabled for Hotdog
| 11:30:32 PM | Info | Permissions on '/' are enabled.
| 11:30:32 PM | Info | ...ACTION: Repairing permissions on Hotdog
| 11:30:32 PM | Info | ......COMMAND => Repairing permissions on Hotdog
| 11:30:44 PM | Info | parent directory ./Users/Shared/SC Info does not exist
| 11:31:43 PM | Info | Started verify/repair permissions on disk disk0s9 Hotdog
| 11:31:43 PM | Info | Determining correct file permissions.

I HAVE REMOVED A BUNCH OF REPAIR PERMISSIONS STUFF HERE SO THAT THE MESSAGE WILL MEET THE 1000 WORK LIMIT

| 11:31:43 PM | Info | The privileges have been verified or repaired on the selected volume
| 11:31:43 PM | Info | Verify/repair finished permissions on disk disk0s9 Hotdog
| 11:31:43 PM | Info | ...ACTION: Preparing Hotdog Bkup
| 11:31:43 PM | Info | ......COMMAND => Enabling permissions on Hotdog Bkup
| 11:31:43 PM | Info | Refreshing Disk Arbitration ...
| 11:31:44 PM | Info | ......COMMAND => Verifying that permissions are enabled for Hotdog Bkup
| 11:31:44 PM | Info | Permissions on '/Volumes/Hotdog Bkup' are enabled.
| 11:31:44 PM | Info | ......COMMAND => Verifying that Hotdog Bkup ACL support matches Hotdog
| 11:31:44 PM | Info | ......COMMAND => Disabling Spotlight search indexing on Hotdog Bkup
| 11:31:44 PM | Info | PHASE: 2. Copy Files
| 11:31:44 PM | Info | ...ACTION: Copying files from Hotdog to Hotdog Bkup
| 11:31:44 PM | Info | ......COMMAND => Cloning Hotdog to Hotdog Bkup
| 11:31:45 PM | Info | Copying different files with delete using script: /Users/richardripley/Library/Application Support/SuperDuper!/Copy Scripts/Standard Scripts/Backup - all files.dset
| 11:31:46 PM | Info | Loading 21 commands from copy script /Applications/Utilities/ More Utilities/Backup/SuperDuper!/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude system temporary files.dset
| 11:31:46 PM | Info | Loading 6 commands from copy script /Applications/Utilities/ More Utilities/Backup/SuperDuper!/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude system cache files.dset
| 11:31:46 PM | Info | Loading 1 commands from copy script /Applications/Utilities/ More Utilities/Backup/SuperDuper!/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Norton FileSaver files.dset
| 11:31:46 PM | Info | Loading 2 commands from copy script /Applications/Utilities/ More Utilities/Backup/SuperDuper!/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Spotlight search index.dset
| 11:31:46 PM | Info | Loading 0 commands from copy script /Users/richardripley/Library/Application Support/SuperDuper!/Copy Scripts/Standard Scripts/Backup - all files.dset
| 11:31:46 PM | Info | /
| 11:31:46 PM | Info | /Volumes
| 11:31:46 PM | Info | Ignoring /Volumes/iDisk
| 11:31:46 PM | Info | Ignoring /Volumes/Sandbox 1
| 11:31:46 PM | Info | Ignoring /Volumes/Hotdog Bkup
| 11:31:46 PM | Info | Ignoring /Volumes/rripley
| 11:31:46 PM | Info | Ignoring /Volumes/iTunes
| 11:31:46 PM | Info | Ignoring /Volumes/RR 1
| 11:31:46 PM | Info | Ignoring /Volumes/RR 2
| 11:31:46 PM | Info | Ignoring /Volumes/Sandbox 2
| 11:31:46 PM | Info | Ignoring /Volumes/Hotdog
| 11:31:46 PM | Info | WARNING: Caught I/O exception(5): Input/output error
| 11:31:46 PM | Info | WARNING: Source: /Volumes/.DS_Store, lstat(): 0
| 11:31:46 PM | Info | WARNING: Target: /Volumes/Hotdog Bkup/Volumes/.DS_Store, lstat(): -1
| 11:31:46 PM | Info | Attempting to copy file using copyfile().
| 11:31:46 PM | Info | Successfully copied file.
| 11:31:46 PM | Error | SDCopy: Error "Input/output error" encountered while setting HFS meta data for /Volumes/Hotdog Bkup/Volumes/.DS_Store of type: 8

Thank you for a really great product. I have a question about licensing which I will put in another post.

As another user put it - SuperDuper! rocks...

dnanian
11-30-2005, 06:02 PM
Well, it looks like either the drive is having trouble or that particular file is bad. Let's have you do the copy again, then immediately run a System Profiler report. Choose File > Save in System Profiler, then archive (ZIP) and attach to a message to support (don't put it here -- this is a bad place to clutter with support that'll really only benefit one person). I'll take a look.

RichardRipley
11-30-2005, 07:03 PM
Hi Dave:

I'll take the issue to the support email. Sorry about posting here. Thanks for your help.

dnanian
11-30-2005, 07:12 PM
No problem at all! I can just give you better help there, and since it's more one-on-one it's a bit more appropriate in email.