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View Full Version : SuperDuper Crashes my powerbook


cbrg148
11-19-2005, 10:47 PM
I back-up to a disk image onm an external drive. it has worked well in the past, but for some reason, when I try to run SuperDuper, it crashes my machine.

When I approve the back-up, tyhe screen grays out with the powerbuton symbol in thr background and it tells me I need to hold the powerbutton down to restart.

Why?

dnanian
11-20-2005, 12:30 AM
Well, the simple answer is that there's something wrong with your machine's hardware or low-level software environment -- SuperDuper! has no kernel level components, so it can't be the cause of a kernel panic... though, because it exercises your machine a lot, it can trigger other parts to fail.

If you'll send a System Profiler report to support, I'll take a look and see what I can figure out. To do so, run System Profiler, choose File | Save and save to the default (XML) format. Then, attach to some email (don't post here in the forums).

Thanks.

sduttonusa
12-08-2005, 08:46 AM
Same problem here. My PB is crashing during Smart Update.

dnanian
12-08-2005, 09:16 AM
It's unlikely these are related cases, Steve. Let's continue to work your case in email, and you can post the result up here when we're done.