View Full Version : 3.1 update issue

12-08-2017, 09:16 PM
I'm wondering what can prevent me from doing the 3.1 update on my MacBook Pro 2015. I did it without problem on 2 other mac with similar configuration.

But on my MacBook, nothing to do. I reinstalled over and over again in any way possible and the result is always the same: a crash immediately open. Fortunately 3.0 works very well.

macOS High Sierra
Internal SSD formatted APFS

12-08-2017, 09:21 PM
Really? Can you download and install it from the web site?

12-08-2017, 09:31 PM
I did it several times.
Completely uninstalled and reinstalled, restarted several times.

12-08-2017, 10:21 PM
If you could, please send me the crash logs to the support email address, along with some details about the drives and Mac involved. Thanks!

12-09-2017, 10:49 AM
For those interested, the problem here was a weird, unexpected "(dataless)" snapshot we'd never seen before. It'll be fixed in an update.

12-09-2017, 11:32 AM
Done and solved.

Thank you very much.