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View Full Version : Backup failure with Superduper to Western Digital drive


wanderinglight
02-17-2011, 08:23 PM
I've got:
Mac 10.6.6 running Snow Leopard

I've been trying to back up to a Western Digital 500G external hard drive -- I've used this drive for a few years and no problems. Well, I went to back up and drive was full, and Time Machine wasn't deleting old backups. I basically erased everything on the drive (using disk utility) as I wanted to start at square one.

Both Time Machine and Superduper get partway in and then I get a backup failure message.

I'm guessing it's certain files that are hanging me up but I have no idea how to deal with them and I'm scared of erasing things I need. I am NOT computer savvy so please, can someone walk me through the proper steps? I have run a repair disk both on the WD drive and the Mac HD. When I try to repair permissions on the Mac HD it fails on that as well.

Here is the error log from Superduper:
| 04:15:46 PM | Info | SuperDuper!, 2.6.2 (87), path: /Applications/SuperDuper!.app, Mac OS 10.6.6 build 10J567 (i386)
| 04:15:46 PM | Info | Started on Wed, Feb 16, 2011 at 4:15 PM
| 04:15:46 PM | Info | Source Volume: Macintosh HD, mount: /, device: /dev/disk0s2, media: Hitachi HTS543225L9SA02, interconnect: Internal SATA, file system: "Journaled HFS+", OS: 10.6.6 (10J567), capacity: 249.58 GB, used: 165.97 GB, directories: 177128, files: 740731, ejectable: NO, ACLs: Enabled
| 04:15:46 PM | Info | Target Volume: MAC My Book, mount: /Volumes/MAC My Book, device: /dev/disk3s1, media: WD 5000AAK External, interconnect: External USB, file system: "Journaled HFS+", OS: 10.5.8 (9L31a), capacity: 500.10 GB, used: 418.03 GB, directories: 622897, files: 2768711, ejectable: YES, ACLs: Enabled
| 04:15:46 PM | Info | Copy Mode : Copy Newer files
| 04:15:46 PM | Info | Copy Script : Backup - all files.dset
| 04:15:46 PM | Info | Transcript : BuildTranscript.plist
| 04:15:47 PM | Info | PHASE: 1. Prepare to Copy Files
| 04:15:47 PM | Info | ...ACTION: Preparing Macintosh HD
| 04:15:47 PM | Info | ......COMMAND => Verifying the integrity of volinfo.database
| 04:15:47 PM | Info | Repaired volinfo.database
| 04:15:47 PM | Info | ......COMMAND => Enabling permissions on Macintosh HD
| 04:15:47 PM | Info | Refreshing Disk Arbitration ...
| 04:15:48 PM | Info | ......COMMAND => Verifying that permissions are enabled for Macintosh HD
| 04:15:48 PM | Info | Permissions on '/' are enabled.
| 04:15:48 PM | Info | ...ACTION: Preparing MAC My Book
| 04:15:48 PM | Info | ......COMMAND => Enabling permissions on MAC My Book
| 04:15:48 PM | Info | Refreshing Disk Arbitration ...
| 04:15:48 PM | Info | ......COMMAND => Verifying that permissions are enabled for MAC My Book
| 04:15:48 PM | Info | Permissions on '/Volumes/MAC My Book' are enabled.
| 04:15:48 PM | Info | ......COMMAND => Verifying that MAC My Book ACL support matches Macintosh HD
| 04:15:48 PM | Info | ...ACTION: Preserving Spotlight state on MAC My Book
| 04:15:48 PM | Info | ......COMMAND => Disabling Spotlight search indexing on MAC My Book
| 04:15:48 PM | Info | PHASE: 2. Copy Files
| 04:15:48 PM | Info | ...ACTION: Copying files from Macintosh HD to MAC My Book using Copy Newer
| 04:15:48 PM | Info | ......COMMAND => Cloning Macintosh HD to MAC My Book
| 04:15:48 PM | Info | Copying copy files using script: /Users/mmmartino/Library/Application Support/SuperDuper!/Copy Scripts/Standard Scripts/Backup - all files.dset
| 04:15:48 PM | Info | Loading 27 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude system temporary files.dset
| 04:15:48 PM | Info | Loading 6 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude system cache files.dset
| 04:15:48 PM | Info | Loading 1 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Norton FileSaver files.dset
| 04:15:48 PM | Info | Loading 2 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Google Desktop Index files.dset
| 04:15:48 PM | Info | Loading 1 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude iTunes Temporary files.dset
| 04:15:48 PM | Info | Loading 0 commands from copy script /Users/mmmartino/Library/Application Support/SuperDuper!/Copy Scripts/Standard Scripts/Backup - all files.dset
| 04:15:51 PM | Info | /
| 04:15:51 PM | Info | /home (from old Mac)
| 04:15:54 PM | Info | Ignoring /.0017f2288b63
| 04:15:54 PM | Info | /Developer (from old Mac)
| 04:15:54 PM | Info | /.Spotlight-V100
| 04:15:54 PM | Info | Preserving /.Spotlight-V100
| 04:15:54 PM | Info | /.vol
| 04:15:54 PM | Info | Ignoring /.vol
| 04:15:54 PM | Info | /Recovered files
| 04:17:37 PM | Info | /cores
| 04:17:37 PM | Info | /Network
| 04:17:40 PM | Info | /private
| 04:28:15 PM | Info | Ignoring /private/var/folders/4l
| 04:28:15 PM | Info | Ignoring /private/var/folders/Jv
| 04:28:15 PM | Info | Ignoring /private/var/folders/zz
| 04:39:05 PM | Info | Ignoring /private/var/vm/swapfile0
| 04:39:05 PM | Info | Ignoring /private/var/vm/sleepimage
| 04:39:16 PM | Info | Ignoring /private/var/vm/swapfile2
| 04:39:16 PM | Info | Ignoring /private/var/vm/swapfile1
| 04:39:16 PM | Info | Ignoring /private/var/run/vpncontrol.sock
| 04:39:16 PM | Info | Ignoring /private/var/run/usbmuxd
| 04:39:16 PM | Info | Ignoring /private/var/run/syslog
| 04:39:16 PM | Info | Ignoring /private/var/run/printtool
| 04:39:16 PM | Info | Ignoring /private/var/run/portmap.socket
| 04:39:16 PM | Info | Ignoring /private/var/run/mDNSResponder
| 04:39:16 PM | Info | Ignoring /private/var/run/cupsd
| 04:39:16 PM | Info | Ignoring /private/var/run/com.apple.ActivityMonitor.socket
| 04:39:16 PM | Info | Ignoring /private/var/run/asl_input
| 04:39:16 PM | Info | Ignoring /private/var/run/SCHelper
| 04:39:16 PM | Info | Ignoring /private/var/run/syslog.pid
| 04:39:16 PM | Info | Ignoring /private/var/run/diskarbitrationd.pid
| 04:39:16 PM | Info | Ignoring /private/var/run/configd.pid
| 04:39:16 PM | Info | Ignoring /private/var/run/DirectoryService.pid
| 04:39:16 PM | Info | Ignoring /private/var/run/.DSRunningSP1
| 04:39:16 PM | Info | Ignoring /private/var/run/mds.pid
| 04:39:16 PM | Info | Ignoring /private/var/run/com.apple.loginwindow.didRunThisBoot
| 04:39:16 PM | Info | Ignoring /private/var/run/automount.initialized
| 04:39:16 PM | Info | Ignoring /private/var/run/pppconfd
| 04:39:16 PM | Info | Ignoring /private/var/run/cron.pid
| 04:39:16 PM | Info | Ignoring /private/var/run/vmnet-netif-vmnet8.pid
| 04:39:16 PM | Info | Ignoring /private/var/run/vmnet-netif-vmnet1.pid
| 04:39:16 PM | Info | Ignoring /private/var/run/vmnet-natd-vmnet8.pid
| 04:39:16 PM | Info | Ignoring /private/var/run/vmnet-dhcpd-vmnet8.pid
| 04:39:16 PM | Info | Ignoring /private/var/run/racoon
| 04:39:16 PM | Info | Ignoring /private/var/run/vmnet-dhcpd-vmnet1.pid
| 04:39:16 PM | Info | Ignoring /private/var/run/vmnet-bridge-vmnet0.pid
| 04:39:16 PM | Info | Ignoring /private/var/run/racoon.sock
| 04:39:16 PM | Info | Ignoring /private/var/run/racoon.pid
| 04:39:16 PM | Info | Ignoring /private/var/run/sntp.log
| 04:39:16 PM | Info | Ignoring /private/var/run/ntpd.pid
| 04:39:16 PM | Info | Ignoring /private/var/run/utmpx
| 04:39:16 PM | Info | Ignoring /private/var/run/vmnat.86
| 04:39:16 PM | Info | Ignoring /private/var/run/hdiejectd.pid
| 04:39:16 PM | Info | Ignoring /private/var/run/mds
| 04:39:16 PM | Info | Ignoring /private/var/run/resolv.conf
| 04:39:16 PM | Info | Ignoring /private/var/run/.autoBackup
| 04:41:46 PM | Info | Ignoring /private/var/db/BootCache.playlist
| 04:54:59 PM | Info | Ignoring /private/var/db/volinfo.database
| 04:54:59 PM | Info | Ignoring /private/var/tmp/BlankFile
| 04:54:59 PM | Info | Ignoring /private/var/tmp/com.apple.speech.synthesis.globals
| 04:54:59 PM | Info | Ignoring /private/var/tmp/launchd
| 04:54:59 PM | Info | Ignoring /private/var/tmp/com.symantec.schedDaemon.sock
| 04:54:59 PM | Info | Ignoring /private/var/tmp/com.symantec.daemon.status
| 04:54:59 PM | Info | Ignoring /private/tmp/com.symantec.avscandaemon
| 04:54:59 PM | Info | Ignoring /private/tmp/.com.symantec.APSpecialSock
| 04:54:59 PM | Info | Ignoring /private/tmp/launchd-146.tS5Z9t
| 04:54:59 PM | Info | Ignoring /private/tmp/launch-lDN9bg
| 04:54:59 PM | Info | Ignoring /private/tmp/launch-i9VWsf
| 04:54:59 PM | Info | Ignoring /private/tmp/launch-YIvp0X
| 04:54:59 PM | Info | Ignoring /private/tmp/icssuis501
| 04:54:59 PM | Info | Ignoring /private/tmp/ics255
| 04:54:59 PM | Info | Ignoring /private/tmp/.keystone_install_lock
| 04:54:59 PM | Info | Ignoring /private/tmp/.webdavUDS.KKCbQv
| 04:54:59 PM | Info | Ignoring /private/tmp/.webdavcache.2464.bp87bI
| 04:54:59 PM | Info | Ignoring /private/tmp/target9063.indexState
| 04:54:59 PM | Info | /Users
| 07:12:05 PM | Error | 2011-02-16 19:12:05.957 SDCopy[9097:613] NSExceptionHandler has recorded the following exception:
| 07:12:06 PM | Error | NSUncaughtSystemExceptionException -- Uncaught system exception: signal 10
| 07:12:06 PM | Error | Stack trace: 0x91798378 0x978d146b 0xffffffff 0x9789525b 0x978951ed 0x6c8e 0x5416 0x3405 0xa14d 0x2406 0x232d 0x10

I don't have an error log from Time Machine.

dnanian
02-17-2011, 08:34 PM
You're using Copy Newer, and if I had to guess, your backup drive is full...

wanderinglight
02-18-2011, 02:38 PM
No, I cleared my hard drive so it now has 500G available. I ran disk utility on the external drive and the Mac HD. Really stuck here...not sure what to do...

dnanian
02-18-2011, 02:39 PM
OK - please send the log in with the send to shirt pocket button and I'll see what I can determine.