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halwoodruff
10-01-2008, 03:23 PM
When I start Superduper I get:

Unable to detect new versions.
The last 7 attempts to check our servers for a new version have failed.
... and it goes on...

The program then freezes and I have to use Force Quit to get out of it.

I can't find any plist files to delete. I've reinstalled Superduper and get the same freeze.

Any thoughts?

dnanian
10-01-2008, 03:31 PM
Are you running any kind of firewall?

halwoodruff
10-01-2008, 05:09 PM
Are you running any kind of firewall?

I've turned off the firewall of this computer (iMac G4) with the same result. My MacBook Pro on the same network has no problem with Superduper and in fact runs the Update function without any problems.

I've attached 2 files:
Problem Report (Parts 1&2) - which is the report that could be sent to Apple after force quitting an app.
Console Messages - output of console messages pertaining to Superduper when the application is run and freezes.

I really don't know how to read these files. Maybe there's something in there that will point you to the problem.

Thanks for the help.
Hal

dnanian
10-01-2008, 05:21 PM
Let's try this. Quit SuperDuper!, then remove the "Saved Settings" folder in Library/Application Support/SuperDuper!. Then, restart.

halwoodruff
10-01-2008, 05:34 PM
Thanks!!! That worked.

I had seen that folder but it "looked" empty so I just ignored it. Didn't think that it might be full of hidden files.

Anyway, I'm back in business.

dnanian
10-01-2008, 06:07 PM
Great -- glad you're working well again.