PDA

View Full Version : Operation Not Permitted


markhimself
08-28-2008, 07:51 PM
Trying to do a backup of my iMac (10.5.2) and 17 minutes into it I get this error.

| 06:25:35 PM | Error | SDCopy: Failed to copy ACLs to /Volumes/iMac/Applications/Windows Media Player/Windows Media Player.app/Contents/Resources/Spanish.lproj/HelpPages/htm/changingsize.htm\n: Operation not permitted

Now, i've had some trouble in the past deleting or moving things on the hard drive and had never been able to figure out why. It only happened sometimes with certain things. I have a feeling whatever is/has been preventing that is also what is stopping me from using SuperDuper.

There's only one account on this iMac, it's mine, and i'm the administrator so it makes no sense to me. Am I missing something?

dnanian
08-28-2008, 07:59 PM
Are you running an AntiVirus program, Mark?

markhimself
08-28-2008, 08:22 PM
Are you running an AntiVirus program, Mark?
Nope. But I actually just realized I had Deja Vu enabled, that other backup app. Do you think that would have been it?

EDIT: Disabled it and tried again. Still no go.

dnanian
08-28-2008, 10:04 PM
No, that shouldn't matter.

Please send your entire log -- using the "Send to shirt pocket" button -- to me at support. Thanks.

markhimself
08-29-2008, 02:03 PM
There was an error trying to send it for some reason. I'll just paste it here.

| 08:06:40 PM | Info | SuperDuper!, 2.1.2 (79), path: /Applications/SuperDuper!.app, Mac OS 10.5.2 build 9C31 (i386)
| 08:06:40 PM | Info | Started on Thu, Aug 28, 2008 at 8:06 PM
| 08:06:40 PM | Info | Source Drive: Macintosh HD, mount: /, device: WDC WD5000AAKS-40TMA0, interconnect: Internal SATA, file system: "Journaled HFS+", OS: 10.5.2 (9C31), capacity: 465.44 GB, used: 96.39 GB, directories: 209504, files: 866967, ejectable: NO, ACLs: Enabled
| 08:06:40 PM | Info | Target Drive: iMac, mount: /Volumes/iMac, device: WD 10EAVS External, interconnect: External USB, file system: "Journaled HFS+", OS: N/A, capacity: 469.88 GB, used: 8.21 GB, directories: 34542, files: 129105, ejectable: NO, ACLs: Enabled
| 08:06:40 PM | Info | Copy Mode : Copy Newer files
| 08:06:40 PM | Info | Copy Script : Backup - all files.dset
| 08:06:40 PM | Info | Transcript : BuildTranscript.plist
| 08:06:41 PM | Info | PHASE: 1. Prepare to Copy Files
| 08:06:41 PM | Info | ...ACTION: Preparing Macintosh HD
| 08:06:41 PM | Info | ......COMMAND => Verifying the integrity of volinfo.database
| 08:06:41 PM | Info | volinfo.database OK
| 08:06:41 PM | Info | ......COMMAND => Enabling permissions on Macintosh HD
| 08:06:41 PM | Info | Refreshing Disk Arbitration ...
| 08:06:41 PM | Info | ......COMMAND => Verifying that permissions are enabled for Macintosh HD
| 08:06:41 PM | Info | Permissions on '/' are enabled.
| 08:06:41 PM | Info | ...ACTION: Repairing permissions on Macintosh HD
| 08:06:41 PM | Info | ......COMMAND => Repairing permissions on Macintosh HD
| 08:06:42 PM | Info | Started verify/repair permissions on disk disk0s2 Macintosh HD
| 08:11:15 PM | Info | ACL found but not expected on "Applications/Utilities"
| 08:11:15 PM | Info | ACL found but not expected on "Applications"
| 08:11:15 PM | Info | ACL found but not expected on "Library"
| 08:11:20 PM | Info |
Finished verify/repair permissions on disk disk0s2 Macintosh HD
| 08:11:20 PM | Info | ...ACTION: Preparing iMac
| 08:11:20 PM | Info | ......COMMAND => Enabling permissions on iMac
| 08:11:20 PM | Info | Refreshing Disk Arbitration ...
| 08:11:21 PM | Info | ......COMMAND => Verifying that permissions are enabled for iMac
| 08:11:21 PM | Info | Permissions on '/Volumes/iMac' are enabled.
| 08:11:21 PM | Info | ......COMMAND => Verifying that iMac ACL support matches Macintosh HD
| 08:11:21 PM | Info | ......COMMAND => Disabling Spotlight search indexing on iMac
| 08:11:21 PM | Info | PHASE: 2. Copy Files
| 08:11:21 PM | Info | ...ACTION: Copying files from Macintosh HD to iMac using Copy Newer
| 08:11:21 PM | Info | ......COMMAND => Cloning Macintosh HD to iMac
| 08:11:21 PM | Info | Copying newer files using script: /Users/Mark/Library/Application Support/SuperDuper!/Copy Scripts/Standard Scripts/Backup - all files.dset
| 08:11:21 PM | Info | Loading 19 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude system temporary files.dset
| 08:11:21 PM | Info | Loading 6 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude system cache files.dset
| 08:11:21 PM | Info | Loading 1 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Norton FileSaver files.dset
| 08:11:21 PM | Info | Loading 2 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Spotlight search index.dset
| 08:11:21 PM | Info | Loading 0 commands from copy script /Users/Mark/Library/Application Support/SuperDuper!/Copy Scripts/Standard Scripts/Backup - all files.dset
| 08:11:21 PM | Info | /
| 08:11:24 PM | Info | /bin
| 08:11:24 PM | Info | /.Spotlight-V100
| 08:11:24 PM | Info | Ignoring /.Spotlight-V100/Store-V1
| 08:11:24 PM | Info | /Applications
| 08:12:18 PM | Info | Unable to copy ACLs from /Applications/Windows Media Player/Windows Media Player.app/Contents/Resources/Spanish.lproj/HelpPages/htm/fastforward.gif to /Volumes/iMac/Applications/Windows Media Player/Windows Media Player.app/Contents/Resources/Spanish.lproj/HelpPages/htm/fastforward.gif
| 08:12:18 PM | Error | SDCopy: Failed to copy ACLs to /Volumes/iMac/Applications/Windows Media Player/Windows Media Player.app/Contents/Resources/Spanish.lproj/HelpPages/htm/fastforward.gif\n: Operation not permitted

dnanian
08-29-2008, 06:46 PM
Well... I was hoping to get the additional information, but... is there a reason you're using Copy Newer?

markhimself
08-29-2008, 10:29 PM
No reason in particular, no. I assumed it would copy all the files the backup drive didn't have already, and since the backup drive is empty I figured it would copy everything. Would you suggest I erase and copy instead?

dnanian
08-30-2008, 12:00 AM
No, I suggest using "Smart Update" instead: that way you'll maintain a bootable backup...

markhimself
08-30-2008, 12:28 PM
Okay, gave it a shot. Still the same error.

| 11:11:39 AM | Error | SDCopy: Failed to copy ACLs to /Volumes/iMac/Applications/Windows Media Player/Windows Media Player.app/Contents/Resources/Spanish.lproj/HelpPages/htm/findingmediafiles.htm\n: Operation not permitted

dnanian
08-30-2008, 12:30 PM
Please send me the logs, Mark, using "Send to shirt pocket" and we'll continue this that way. Along with that, a system profiler report (in native "XML" format, zipped) would help. Thanks.

markhimself
08-30-2008, 12:50 PM
I keep getting "Unable to send support request".. And when I choose to send it using an email application, there's nothing attached so i'd just be copying the same thing I pasted above. Or am I missing something here?

Either way, I sent the system profiler report to feedback@ ....

dnanian
08-30-2008, 06:30 PM
Thanks. I've replied up there. When we've figured it out (it looks like a corrupt volume on a USB drive) you can post a summary here, if you'd like.

markhimself
09-01-2008, 04:48 PM
Summary: Always make sure you have the latest version of SuperDuper installed. :o