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View Full Version : MacBook Pro, LaCie, SuperDuper stops


cascadesjohn
08-02-2008, 05:06 PM
My problem is the same as BenA's except for configuration. I have a first-generation MacBook Pro 17", 2gb RAM, 100 gb internal hard drive, and am running OS 10.5.4. My SuperDuper is 2.5 (v84) and is unregistered at this point.

I've tried to do a full backup to a 120 gb external LaCie drive several times. While SuperDuper! has worked fine many times in the past for me doing full backups, it now stops dead maybe a third of the way through the process. Elapsed time keeps going, but nothing else. In my previous successful use, I had the LaCie partitioned and now I don't. That's the only difference in conditions that is obvious to me.

I suspect there's something that I should have done to the LaCie that I didn't know to do when I got rid of the partitioning.

I welcome help. Thanks.

dnanian
08-02-2008, 08:33 PM
Drop me a note to support, John, and I'll provide a command that'll show what we're copying when it fails.

over
08-03-2008, 09:26 AM
I have the same problem with my macbook Mac OS X 10.4.11, unregistred Copy of SD and a LACIE. I tried to backup it for the 2nd time. The first one went smothely. But now it simply won't go beyond 2/3 or so.

So long,

Julian

dnanian
08-03-2008, 10:51 AM
Same advice, Julian -- drop me an email.

schembs
08-10-2008, 08:08 PM
I have MacBook Pro 1st generation, Mac OS X 10.4.11, SD 2.5 (v84) registered.

Regularly SD backups seem to stop mid-way through (as in no SD activity from around 5 minutes in, for another 45 or so minutes before I kill it). Even when it works, the backups are way slower than before I started noticing this problem.

Specific hardware/software configuration causing the problem?

I'll try emailing to you now.

dnanian
08-10-2008, 08:28 PM
See my other reply to you in a separate thread.

mypointofview
02-28-2011, 02:25 PM
SD 2.62 on Tiger. Same problem. Backup used to work but suddenly stops at about 2/3 of the way. Have tried all and repetitively. I'm curious about an extended log info to know if there's perhaps a particular file that's the cause. Should I too email you? Thanks, Martin.

iBook, PPC, originating files on external drive, target on external drive, all daisy chained with FireWire 400. Used to work flawless for months.

I found this in the console.log when I search for "SD"

Feb 28 16:15:20 techt crashdump[397]: SDCopy crashed
Feb 28 16:15:32 techt crashdump[397]: crash report written to: /Library/Logs/CrashReporter/SDCopy.crash.log
Feb 28 17:06:36 techt diskarbitrationd[40]: SDCopy [394]:47639 not responding.

Then I found this log in /Library/Logs > CrashReporter > SDCopy.crash.log

Sorry for posting in 3 posts - I don't have access to email now and I'm on a temporary partition.


**********

Host Name: techt
Date/Time: 2011-02-28 16:15:18.147 +0100
OS Version: 10.4.11 (Build 8S165)
Report Version: 4

Command: SDCopy
Path: /Applications/SuperDuper!.app/Contents/MacOS/SDCopy
Parent: SDAgent [365]

Version: ??? (???)

PID: 394
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x80808080

Thread 0 Crashed:
0 libSystem.B.dylib 0x90002dc8 strlen + 8
1 libSystem.B.dylib 0x9000d670 __vfprintf$LDBL128 + 5912
2 libSystem.B.dylib 0x90102e4c vfprintf_l$LDBL128 + 124
3 libSystem.B.dylib 0x901052b0 fprintf$LDBL128 + 112
4 SDCopy 0x00008d44 0x1000 + 32068
5 SDCopy 0x00006ebc 0x1000 + 24252
6 SDCopy 0x00004450 0x1000 + 13392
7 SDCopy 0x0000dbc4 0x1000 + 52164
8 SDCopy 0x00002e80 0x1000 + 7808
9 SDCopy 0x00002b84 0x1000 + 7044

Thread 0 crashed with PPC Thread State 64:
srr0: 0x0000000090002dc8 srr1: 0x000000000000f930 vrsave: 0x0000000000000000
cr: 0x24008428 xer: 0x0000000000000010 lr: 0x000000009000d670 ctr: 0x0000000090002dc0
r0: 0x000000009000d670 r1: 0x00000000bfffda00 r2: 0x000000009000c270 r3: 0x0000000080808080
r4: 0x00000000901a2ab4 r5: 0x00000000496e7661 r6: 0x000000006c696420 r7: 0x00000000ffffffff
r8: 0x000000006d656e74 r9: 0x0000000080808080 r10: 0x00000000614d6169 r11: 0x00000000a00061c0
r12: 0x0000000090002dc0 r13: 0x00000000bfffe1fc r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x00000000a00022e0 r18: 0x000000000001d4c6 r19: 0x00000000ffffffff
r20: 0x00000000a0001bec r21: 0x0000000000000073 r22: 0x00000000bfffdaa0 r23: 0x0000000000000000
r24: 0x00000000000000c4 r25: 0x0000000080808080 r26: 0x0000000000000000 r27: 0x00000000000000c4
r28: 0x000000000001d4c4 r29: 0x00000000bfffdaa8 r30: 0x000000000001d4bb r31: 0x000000009000bf60

mypointofview
02-28-2011, 02:47 PM
Binary Images Description:
0x1000 - 0x21fff SDCopy /Applications/SuperDuper!.app/Contents/MacOS/SDCopy
0x205000 - 0x2f3fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x8fe00000 - 0x8fe52fff dyld 46.16 /usr/lib/dyld
0x90000000 - 0x901bcfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90214000 - 0x90219fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x9021b000 - 0x90268fff com.apple.CoreText 1.0.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x90293000 - 0x90344fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x90373000 - 0x9072efff com.apple.CoreGraphics 1.258.85 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x907bb000 - 0x90895fff com.apple.CoreFoundation 6.4.11 (368.35) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x908de000 - 0x908defff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x908e0000 - 0x909e2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x90a3c000 - 0x90ac0fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90aea000 - 0x90b5cfff com.apple.framework.IOKit 1.4 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90b72000 - 0x90b84fff libauto.dylib /usr/lib/libauto.dylib
0x90b8b000 - 0x90e62fff com.apple.CoreServices.CarbonCore 681.19 (681.21) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x90ec8000 - 0x90f48fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x90f92000 - 0x90fd4fff com.apple.CFNetwork 4.0 (129.24) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x90fe9000 - 0x91001fff com.apple.WebServices 1.1.2 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
0x91011000 - 0x91092fff com.apple.SearchKit 1.0.8 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x910d8000 - 0x91101fff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x91112000 - 0x91120fff libz.1.dylib /usr/lib/libz.1.dylib
0x91123000 - 0x912defff com.apple.security 4.6 (29770) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x913dd000 - 0x913e6fff com.apple.DiskArbitration 2.1.2 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x913ed000 - 0x913f5fff libbsm.dylib /usr/lib/libbsm.dylib
0x913f9000 - 0x91421fff com.apple.SystemConfiguration 1.8.3 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x91434000 - 0x9143ffff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x91444000 - 0x914bffff com.apple.audio.CoreAudio 3.0.5 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x914fc000 - 0x914fcfff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x914fe000 - 0x91536fff com.apple.AE 312.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x91551000 - 0x91623fff com.apple.ColorSync 4.4.13 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x91676000 - 0x91707fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x9174e000 - 0x91805fff com.apple.QD 3.10.28 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x91842000 - 0x918a0fff com.apple.HIServices 1.5.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x918cf000 - 0x918f0fff com.apple.LangAnalysis 1.6.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x91904000 - 0x91929fff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
0x9193c000 - 0x9197efff com.apple.LaunchServices 183.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x9199a000 - 0x919aefff com.apple.speech.synthesis.framework 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x919bc000 - 0x91a02fff com.apple.ImageIO.framework 1.5.9 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x91a19000 - 0x91ae0fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x91b2e000 - 0x91b43fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x91b48000 - 0x91b66fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91b6c000 - 0x91c23fff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x91c72000 - 0x91c76fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91c78000 - 0x91ce2fff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
0x91ce7000 - 0x91d02fff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x91d07000 - 0x91d0afff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x91e19000 - 0x91e57fff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x91e5e000 - 0x91e5efff com.apple.Accelerate 1.2.2 (Accelerate 1.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x91e60000 - 0x91f45fff com.apple.vImage 2.4 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x91f4d000 - 0x91f6cfff com.apple.Accelerate.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x91fd8000 - 0x92046fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x92051000 - 0x920e6fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x92100000 - 0x92688fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x926bb000 - 0x929e6fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x92a16000 - 0x92b04fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x92b07000 - 0x92b8ffff com.apple.DesktopServices 1.3.7 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x92bd0000 - 0x92e03fff com.apple.Foundation 6.4.12 (567.42) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92f36000 - 0x92f54fff libGL.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x92f5f000 - 0x92fb9fff libGLU.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x93005000 - 0x93015fff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x9326f000 - 0x9328cfff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x932b4000 - 0x935c2fff com.apple.HIToolbox 1.4.10 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox

mypointofview
02-28-2011, 02:47 PM
0x93712000 - 0x9371efff com.apple.opengl 1.4.7 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x93797000 - 0x93797fff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x93799000 - 0x93dccfff com.apple.AppKit 6.4.10 (824.48) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x94159000 - 0x941cbfff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x94204000 - 0x942c9fff com.apple.audio.toolbox.AudioToolbox 1.4.7 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x9431c000 - 0x9431cfff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9431e000 - 0x944defff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94528000 - 0x94565fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x9456d000 - 0x945bdfff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x945c6000 - 0x945dafff com.apple.CoreVideo 1.4 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x94ef5000 - 0x94f24fff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x95996000 - 0x95998fff com.apple.ExceptionHandling 1.2 (???) /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHandling

dnanian
02-28-2011, 07:37 PM
Not really the same problem. What version of SD!?

mypointofview
02-28-2011, 10:17 PM
I use SuperDuper! version 2.6.2. It seems that SD ("SDcopy") crashed in the background? I read various posts on this forum about SD "hanging" -- everybody had a unique approach to the issue but the symptoms were the same. That's why I did not start a new thread. I hope it does not confuse future readers.

My set up is a bit old timer for the year 2011 -- I'm using a white iBook dual USB, running Tiger 10.4.11.

I tried the "Erase then copy files" method and also running SD from a partition that's totally bare bones (no fancy stuff going on behind the scenes). Always the same issue.

Also I ran DiskWarrior and DiskUtility and all seems just fine. :confused:

dnanian
03-01-2011, 12:36 AM
Do you have an attached MS-DOS formatted device (eg a flash drive/card) that doesn't have a name?

mypointofview
03-01-2011, 08:40 AM
Nothing MS-DOS attached while running SuperDuper!

I occasionally have an unnamed Memorstick from a Sony camera mounted -- perhaps there are some bad left over files because of a removal without proper unmounting beforehand? All my other MS-DOS sticks are named.

A Windows related thing I can remember is that I changed the line breaks in a text file that I keep on my Mac (I locked that file) to Windows carriage returns (CRLF) in order to make it easier to read on a USB stick on Windows.

dnanian
03-01-2011, 11:21 AM
Memory sticks and cards for cameras are MS-DOS formatted (FAT32, sometimes FAT16).

Power off, disconnect everything but the backup drive, power back up and see if it works...

dnanian
03-01-2011, 11:21 AM
Memory sticks and cards for cameras are MS-DOS formatted (FAT32, sometimes FAT16).

Power off, disconnect everything but the backup drive, power back up and see if it works...

mypointofview
03-02-2011, 05:10 PM
Well, I have nothing really attached, just the source drive and the target drive. This is how it used to work for a long time. I use SD since years. Never a problem really that couldn't be fixed fast. I just ran it again to backup a different partition and it worked, so it cannot be the drive or the app, only perhaps the partition (nothing bad though reported by DiskWarrior) or, what I suspect, it's a paricular file which simply refuses to be read.

David, somewhere you noted some command to get more log info about which file is accessed. You said while SD is running this log info can be obtained. Could you point me into a new direction to get me back and running? I'm now using CCC (slow as a snail) - can't wait to return to SD!

dnanian
03-02-2011, 05:12 PM
If you're crashing with the dump provided before, the problem is very likely a bug in Tiger with the API that returns the volume list - it used to generate exceptions just like the one you sent when used with "null" named FAT32 volumes.

You can look in the console, of course, but if SD! is crashing there's not going to be any SD log to look at.

mypointofview
03-10-2011, 10:51 PM
Should I give up? I have no Microsoft formatted drive attached. I powered all off and back on. I even ran Surface Scan on source drive and wiped target partition, writing zeros. It's again stuck at two thirds of the way. All used to work for months before. This is crazy.

dnanian
03-10-2011, 10:52 PM
Stuck or crashing? They're totally different things.

mypointofview
03-11-2011, 12:04 AM
SDCopy had crashed (like before). Next I will try to reinstall SuperDuper!

Host Name: factory
Date/Time: 2011-03-10 14:36:48.863 +0100
OS Version: 10.4.11 (Build 8S165)
Report Version: 4

Command: SDCopy
Path: /Applications/* Applications/System/Sync and backup.../Mac.../SuperDuper!/Application inside/SuperDuper!.app/Contents/MacOS/SDCopy
Parent: SDAgent [1036]

Version: ??? (???)

PID: 1065
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x80808080

Thread 0 Crashed:
0 libSystem.B.dylib 0x90002dc8 strlen + 8
1 libSystem.B.dylib 0x9000d670 __vfprintf$LDBL128 + 5912
2 libSystem.B.dylib 0x90102e4c vfprintf_l$LDBL128 + 124
3 libSystem.B.dylib 0x901052b0 fprintf$LDBL128 + 112
4 SDCopy 0x00008d44 0x1000 + 32068
5 SDCopy 0x00006ebc 0x1000 + 24252
6 SDCopy 0x00004450 0x1000 + 13392
7 SDCopy 0x0000dbc4 0x1000 + 52164
8 SDCopy 0x00002e80 0x1000 + 7808
9 SDCopy 0x00002b84 0x1000 + 7044

Thread 0 crashed with PPC Thread State 64:
srr0: 0x0000000090002dc8 srr1: 0x000000000000d930 vrsave: 0x0000000000000000
cr: 0x24008428 xer: 0x0000000000000010 lr: 0x000000009000d670 ctr: 0x0000000090002dc0
r0: 0x000000009000d670 r1: 0x00000000bfffd740 r2: 0x000000009000c270 r3: 0x0000000080808080
r4: 0x00000000901a2ab4 r5: 0x00000000496e7661 r6: 0x000000006c696420 r7: 0x00000000ffffffff
r8: 0x000000006d656e74 r9: 0x0000000080808080 r10: 0x0000000075726365 r11: 0x00000000a00061c0
r12: 0x0000000090002dc0 r13: 0x00000000bfffdf3c r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x00000000a00022e0 r18: 0x000000000001d4c6 r19: 0x00000000ffffffff
r20: 0x00000000a0001bec r21: 0x0000000000000073 r22: 0x00000000bfffd7e0 r23: 0x0000000000000000
r24: 0x00000000000000b4 r25: 0x0000000080808080 r26: 0x0000000000000000 r27: 0x00000000000000b4
r28: 0x000000000001d4c4 r29: 0x00000000bfffd7e8 r30: 0x000000000001d4bb r31: 0x000000009000bf60

dnanian
03-11-2011, 12:33 AM
OK. This is something specific to your system. Let's take it to email where I can ask for stuff that's inappropriate to post here to the forums.