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garretlh
07-21-2007, 10:22 PM
I just recently purchased Super Duper! and I am having troubles backing up my Macbook Pro onto a WD Passport 120GB hard drive. When I attempt to backup my hard drive, the process proceeds smoothly until 2.36GB has been copied and then Super Duper! stalls permanently. Can anyone explain why this is?

-Garret

dnanian
07-21-2007, 10:25 PM
Are you copying directly to the drive, or to an image?

garretlh
07-21-2007, 10:58 PM
Directly to the drive....why? (Thanks for the fast response, btw)

dnanian
07-21-2007, 11:06 PM
Just want to make sure you're not running into a FAT32-image-fails-at-4GB issue. It's likely copying a large file at this point -- drop me a line to support and I'll provide you with a command you can use to figure out what's being copied...

garretlh
07-21-2007, 11:09 PM
Dave:

It might be a large file, but it stays stalled for several hours (at least that's how long it has stayed stalled until I shut it down). How do I direct email directly to you at support?

-Garret

dnanian
07-21-2007, 11:11 PM
Just email to the support address. It all goes to me.