Stalling

[garretlh]

I just recently purchased Super Duper! and I am having troubles backing up my Macbook Pro onto a WD Passport 120GB hard drive. When I attempt to backup my hard drive, the process proceeds smoothly until 2.36GB has been copied and then Super Duper! stalls permanently. Can anyone explain why this is?

-Garret

[dnanian]

Are you copying directly to the drive, or to an image?

[garretlh]

Directly to the drive....why? (Thanks for the fast response, btw)

[dnanian]

Just want to make sure you're not running into a FAT32-image-fails-at-4GB issue. It's likely copying a large file at this point -- drop me a line to support and I'll provide you with a command you can use to figure out what's being copied...

[garretlh]

Dave:

It might be a large file, but it stays stalled for several hours (at least that's how long it has stayed stalled until I shut it down). How do I direct email directly to you at support?

-Garret

[dnanian]

Just email to the support address. It all goes to me.