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UniAce
01-14-2007, 01:04 PM
Hello,
I'm a first-time SuperDuper user. Have heard many great things but am sadly frustrated and disappointed now that I'm trying to use it. [Note: I bought and am using the full registered version.]

I'm on a G5 (PPC!) dual 2.3ghz with 4gb RAM running OS X 10.4.8. My main internal HD is 400gb. I just installed a secondary internal HD that is also 400gb. I intend for this to be a clone of the main HD.

I formatted my new HD (Mac OS Extended (Journaled)), repaired permissions on my maind HD, then I logged back in with no other apps running (held down shift), and told SD to do a "Backup all files" with the options set to erase the new HD first.

I left it overnite and found it hanging in the morning, about 75% through. I left it for over an hour just to be sure, and nothing changed.

I figured I might have more luck if it wasn't the startup disk I'm trying to copy, so I booted from a separate external firewire HD I have (also running 10.4.8). I repaired permissions on my main internal HD, then did a full repair disk on the amin internal HD. Then I erased the seconday internal HD again, and told SD to do backup all (from main to seconadry internal HD). This time it hung after only getting about 1/3 through. In both hangs I've eventually had to hard shutoff the power to the computer (hold down power button), because the Finder has stopped responding and won't come back (along with other apps getting freaked out, like Terminal, Activity Monitor).

I've browsed thru the forums here and tried a few things suggested. I looked for some of the troublesome files suggested in the FAQ section (the Stuffit one doesn't exist on my HD, and the database one doesn't have the missing return carriage error).

I saw the suggestion about hiding SD as soon as it gets going, so now that's what I'm doing with my third attempt at an initial backup. Unfortunately, it's now hanging. I can tell because I've got Activity Monitor running and the CPU usage by SDCopy has gone down to zero, and it's not responding. Plus, the Finder is not responding. So I just brought SD out of hiding to see how far it's gotten and it's only 1/4 thru this time.

I'm able to view the SD log, but the last entry is an hour ago, and just says which directory it was in at the time, nothing weird or special.

I just tried the Terminal trick I saw mentioned: sudo lsof | grep SDCopy
I got a lot of weird stuff I'm not sure how to interpret. I'll paste in a reply to this post.

I don't see anything odd in the system log except this line a whole lot:
Jan 13 20:24:21 Leviathan kernel[0]: IOATAController device blocking bus.
But that may be due to my mouse or something else, not sure.

Please help me get this working!
Reverting to 10.4.7 is NOT an option.

thanks,
~jason

UniAce
01-14-2007, 01:06 PM
Below is the output in Terminal from : sudo lsof | grep SDCopy
[note: Leviathan is the external firewire HD, Warmech is the main internal HD, and DoppelgangerWarmech is the secondary internal HD]

Last login: Sat Jan 13 18:00:21 on console
Welcome to Darwin!
Leviathan:~ uniace$ sudo lsof | grep SDCopy
Password:
lsof: WARNING -- child process 318 may be hung.
lsof: WARNING -- child process 319 may be hung.
SDCopy 296 root cwd VDIR 14,11 1360 2 /
SDCopy 296 root txt VREG 14,11 248492 4419144 /Applications/SuperDuper!.app/Contents/MacOS/SDCopy
SDCopy 296 root txt VREG 14,11 81316 1472411 /System/Library/CoreServices/CharacterSets/CFUnicodeData-B.mapping
SDCopy 296 root txt VREG 14,11 352454 1472409 /System/Library/CoreServices/CharacterSets/CFCharacterSetBitmaps.bitmap
SDCopy 296 root txt VREG 14,11 17688 1472410 /System/Library/CoreServices/CharacterSets/CFUniCharPropertyDatabase.data
SDCopy 296 root txt VREG 14,11 1740800 4451796 /Library/Caches/com.apple.LaunchServices-0140.csstore
SDCopy 296 root txt VREG 14,11 9835792 4425766 /usr/share/icu/icudt32b.dat
SDCopy 296 root txt VREG 14,11 1793424 4433370 /usr/lib/dyld
SDCopy 296 root txt VREG 14,11 4398100 4435093 /usr/lib/libSystem.B.dylib
SDCopy 296 root txt VREG 14,11 512476 4450903 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
SDCopy 296 root txt VREG 14,11 4602940 4450956 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
SDCopy 296 root txt VREG 14,11 1227808 4435095 /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
SDCopy 296 root txt VREG 14,11 1455656 4435198 /usr/lib/libicucore.A.dylib
SDCopy 296 root txt VREG 14,11 801160 4435102 /usr/lib/libobjc.A.dylib
SDCopy 296 root txt VREG 14,11 3436004 4450904 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
SDCopy 296 root txt VREG 14,11 859516 4450906 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
SDCopy 296 root txt VREG 14,11 3137552 4450949 /System/Library/Frameworks/Security.framework/Versions/A/Security
SDCopy 296 root txt VREG 14,11 1012892 4450927 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
SDCopy 296 root txt VREG 14,11 590292 4450954 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
SDCopy 296 root txt VREG 14,11 394264 4450950 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
SDCopy 296 root txt VREG 14,11 1205064 4450998 /usr/lib/libcrypto.0.9.7.dylib
SDCopy 296 root txt VREG 14,11 894980 4450910 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
SDCopy 296 root txt VREG 14,11 3755216 4450911 /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
SDCopy 296 root txt VREG 14,11 4702124 4450953 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
SDCopy 296 root txt VREG 14,11 10859300 4450955 /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
SDCopy 296 root txt VREG 14,11 760680 4451003 /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
SDCopy 296 root txt VREG 14,11 2359620 4451103 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
SDCopy 296 root 0r PIPE 0x0505ec68
SDCopy 296 root 1w PIPE 0x0505edd0
SDCopy 296 root 2w PIPE 0x0505ee60
SDCopy 296 root 3r PSXSHM 0x0527c4c4 4096 obj=0x0534f860
SDCopy 296 root 4r PSXSHM 0x05153da4 4096 obj=0x054c0588
SDCopy 296 root 5r PSXSHM 0x0514f044 4096 obj=0x0534f860
SDCopy 296 root 6r VREG 14,11 5425091 4425748 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/Resources/Extras.rsrc
SDCopy 296 root 7r VREG 14,11 6657 4419298 /Applications/SuperDuper!.app/Contents/Resources/SuperDuper!.rsrc
SDCopy 296 root 8r VREG 14,11 137827 1475063 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/Resources/HIToolbox.rsrc
SDCopy 296 root 9r VREG 14,11 498430 1474981 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/Resources/English.lproj/Localized.rsrc
SDCopy 296 root 10r PIPE 0x0505ec68
SDCopy 296 root 11w PIPE 0x0505ed40
SDCopy 296 root 12r PIPE 0x0505ef38
SDCopy 296 root 13w PIPE 0x0505edd0
SDCopy 296 root 14r PIPE 0x0505ecf8
SDCopy 296 root 15w PIPE 0x0505ee60
SDCopy 296 root 16r PIPE 0x0505ecb0
SDCopy 296 root 17w PIPE 0x0505ee18
SDCopy 296 root 18r PSXSHM 0x0512d684 4096 obj=0x054c0588
SDCopy 296 root 19r PSXSHM 0x0513e464 4096 obj=0x0534f860
SDCopy 296 root 20r VREG 14,5 51996 1103060 /Volumes/Warmech/Berserker/sa/Baldur's Gate/Game Data/save/344-poisoned eh/AR2626.ARE
SDCopy 296 root 21u VREG 14,3 51996 356135 /Volumes/DoppelgangerWarmech/Berserker/sa/Baldur's Gate/Game Data/save/344-poisoned eh/AR2626.ARE

UniAce
01-14-2007, 01:07 PM
And here's the output from the second time I entered that line:

Leviathan:~ uniace$ sudo lsof | grep SDCopy
Password:
lsof: WARNING -- child process 323 may be hung.
lsof: WARNING -- child process 324 may be hung.
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
lsof: no pwd entry for UID 83396864
SDCopy 296 root cwd VDIR 14,11 1360 2 /
SDCopy 296 root txt VREG 14,11 248492 4419144 /Applications/SuperDuper!.app/Contents/MacOS/SDCopy
SDCopy 296 root txt VREG 14,11 81316 1472411 /System/Library/CoreServices/CharacterSets/CFUnicodeData-B.mapping
SDCopy 296 root txt VREG 14,11 352454 1472409 /System/Library/CoreServices/CharacterSets/CFCharacterSetBitmaps.bitmap
SDCopy 296 root txt VREG 14,11 17688 1472410 /System/Library/CoreServices/CharacterSets/CFUniCharPropertyDatabase.data
SDCopy 296 root txt VREG 14,11 1740800 4451796 /Library/Caches/com.apple.LaunchServices-0140.csstore
SDCopy 296 root txt VREG 14,11 9835792 4425766 /usr/share/icu/icudt32b.dat
SDCopy 296 root txt VREG 14,11 1793424 4433370 /usr/lib/dyld
SDCopy 296 root txt VREG 14,11 4398100 4435093 /usr/lib/libSystem.B.dylib
SDCopy 296 root txt VREG 14,11 512476 4450903 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
SDCopy 296 root txt VREG 14,11 4602940 4450956 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
SDCopy 296 root txt VREG 14,11 1227808 4435095 /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
SDCopy 296 root txt VREG 14,11 1455656 4435198 /usr/lib/libicucore.A.dylib
SDCopy 296 root txt VREG 14,11 801160 4435102 /usr/lib/libobjc.A.dylib
SDCopy 296 root txt VREG 14,11 3436004 4450904 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
SDCopy 296 root txt VREG 14,11 859516 4450906 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
SDCopy 296 root txt VREG 14,11 3137552 4450949 /System/Library/Frameworks/Security.framework/Versions/A/Security
SDCopy 296 root txt VREG 14,11 1012892 4450927 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
SDCopy 296 root txt VREG 14,11 590292 4450954 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
SDCopy 296 root txt VREG 14,11 394264 4450950 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
SDCopy 296 root txt VREG 14,11 1205064 4450998 /usr/lib/libcrypto.0.9.7.dylib
SDCopy 296 root txt VREG 14,11 894980 4450910 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
SDCopy 296 root txt VREG 14,11 3755216 4450911 /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
SDCopy 296 root txt VREG 14,11 4702124 4450953 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
SDCopy 296 root txt VREG 14,11 10859300 4450955 /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
SDCopy 296 root txt VREG 14,11 760680 4451003 /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
SDCopy 296 root txt VREG 14,11 2359620 4451103 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
SDCopy 296 root 0r PIPE 0x0505ec68
SDCopy 296 root 1w PIPE 0x0505edd0
SDCopy 296 root 2w PIPE 0x0505ee60
SDCopy 296 root 3r PSXSHM 0x0527c4c4 4096 obj=0x0534f860
SDCopy 296 root 4r PSXSHM 0x05153da4 4096 obj=0x054c0588
SDCopy 296 root 5r PSXSHM 0x0514f044 4096 obj=0x0534f860
SDCopy 296 root 6r VREG 14,11 5425091 4425748 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/Resources/Extras.rsrc
SDCopy 296 root 7r VREG 14,11 6657 4419298 /Applications/SuperDuper!.app/Contents/Resources/SuperDuper!.rsrc
SDCopy 296 root 8r VREG 14,11 137827 1475063 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/Resources/HIToolbox.rsrc
SDCopy 296 root 9r VREG 14,11 498430 1474981 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/Resources/English.lproj/Localized.rsrc
SDCopy 296 root 10r PIPE 0x0505ec68
SDCopy 296 root 11w PIPE 0x0505ed40
SDCopy 296 root 12r PIPE 0x0505ef38
SDCopy 296 root 13w PIPE 0x0505edd0
SDCopy 296 root 14r PIPE 0x0505ecf8
SDCopy 296 root 15w PIPE 0x0505ee60
SDCopy 296 root 16r PIPE 0x0505ecb0
SDCopy 296 root 17w PIPE 0x0505ee18
SDCopy 296 root 18r PSXSHM 0x0512d684 4096 obj=0x054c0588
SDCopy 296 root 19r PSXSHM 0x0513e464 4096 obj=0x0534f860
SDCopy 296 root 20r VREG 14,5 51996 1103060 /Volumes/Warmech/Berserker/sa/Baldur's Gate/Game Data/save/344-poisoned eh/AR2626.ARE
SDCopy 296 root 21u VREG 14,3 51996 356135 /Volumes/DoppelgangerWarmech/Berserker/sa/Baldur's Gate/Game Data/save/344-poisoned eh/AR2626.ARE
Leviathan:~ uniace$

dnanian
01-14-2007, 01:53 PM
Well, the error you're getting implies drive damage, although since I don't know where you're copying from/to it's hard to say where. Does the system..log indicate any I/O errors?

UniAce
01-14-2007, 03:40 PM
Hi Dave,
Thanks for taking a look at this. I just emailed you the System.log I saved yesterday.

Leviathan is the external firewire hard drive I was booted from.
Warmech is the source for the backup.
DoppelgangerWarmech is the destination for the backup.

Both warmechs are internal hard drives.

dnanian
01-14-2007, 04:08 PM
As I indicated in my reply, you definitely seem to be having hardware trouble there. Are both SATA drives (I think they have to be)? Are you sure your cables are set up properly? Are you sure the drive itself isn't one of the large drives that are known to have trouble with the G5's SATA controller?

UniAce
01-14-2007, 05:30 PM
Are you sure the drive itself isn't one of the large drives that are known to have trouble with the G5's SATA controller?

Holy crap. You're absolutely right. I had no clue there are SATA hard drives out there that are outright incompatible.

The 2nd internal HD is a brand new one I just installed, a 400gb Western Digital WD4000KD. And looky here:
http://www.xlr8yourmac.com/feedback/WD4000_G5problems.html

Geez. Guess I'm sending this thing back. At least now I know to check for HD compatibility, and there's this handy database here:
http://forums.xlr8yourmac.com/drivedb/search.drivedb.lasso

Thanks Dave!

dnanian
01-14-2007, 06:13 PM
There you go. Definitely looked like a serious problem -- glad you've got an explanation.