Happy 2009 to All! Thursday, January 01, 2009

I'm not going to make a commitment to blogging more this year, although perhaps I should, because I've been remiss (and busy). I am up on Twitter as dnanian, though, so feel free to follow me there for the occasional self-serving and usually uninteresting bit of blather.

The New Year is starting off well with a great episode of MacMerc TV featuring SuperDuper!—big thanks to Rick Yaeger and his crew for the cool video!

And—just noticed—it looks like we're featured on the New York Times Podcast, too. Nice!

Anyway, I just wanted to wish our customers and friends a very Happy New Year - you're appreciated more than my relative blogging silence indicates.

Thanks, everyone!

Boom! Monday, October 20, 2008

I think the last time I wrote about the Squeezebox was in 2005 (yikes!), but it's time to virtually attaboy again: the Slim Devices folks have recently released the Squeezebox Boom, and it's pretty darn great. (I might be a little biased because I wrote their Mac-native support years ago, but really, no sense bragging on something I don't like.)

There's a surprising amount of competition out there in the "networked audio player" market, but Slim Devices (now part of Logitech) has been around a while, and their open source solution is one of the very best. The Boom mates a Squeezebox with a rather nice set of stereo speakers to create a pretty ideal stand-alone player/clock radio: something I've been looking for over the past few years.

This'll work with virtual all unprotected audio files you might have (including AAC, ALC, FLAC, OGG, MP3, MPA, WAV, AIFF), and includes support for Rhapsody, Pandora, Sirius... the list kind of goes on and on.

Minor downsides: awkward external power wall wart (boo!), no battery support for those times you might want to take it out on the porch, some minor control placement issues (all personal taste), and—like all Squeezeboxen—it requires that you have the SqueezeCenter server running on something (which can even be an Infrant NAS -- it ships with the SqueezeCenter built right in)... but those are decidedly minor.

Highly recommended, and a big congratulations to Dean Blackketter and the rest of the Slim Devices team.

For Those Addicted to Clack… Saturday, August 30, 2008

For nearly two years, I've been using the PC version of the Logitech diNovo Edge keyboard, and I've been quite happy with it.

I've always been a huge fan of the feel of the IBM Selectric typewriter keyboard - perfect keyboards, not too noisy, incredible feel with a definitive release. IBM simulated that with bucking spring technology of the original IBM PC and its follow-ons, and I used those keyboards too, and thought they were the best at the time.

These days there are some similar keyboards for the Mac, and I've tried them all, but never really liked any of them. The feel just wasn't right, and while they had a similar sound, they were just too noisy, or too 'fake' feeling. It's hard to describe, but... they just didn't work for me, and I kept going back to the Apple keyboard.

The diNovo Edge isn't anything like those keyboards. It's more like a very high quality laptop keyboard, but with much better "feel". It's got smooth travel -- and not too short, which is a common failing (see the Apple aluminum keyboard, which I've also tried) -- a good 'release' feel when you make contact (but before you bottom out on key travel, and good layout. (It feels similar to the original IBM Thinkpad keyboards, if you've ever used one of those.)

Unfortunately, while it worked, it wasn't really made for the Mac, and you had to play some games to get it to function. But I liked it enough to recommend it back in November of 2006.

Well, this week, I replaced that keyboard with the new Logitech diNovo Edge Rechargeable Bluetooth Keyboard for Mac. (And it has an awesomely catchy name. Not.) They've reworked the key layout, improved operation, and written Mac drivers that work well and activate various application-specific keys. Plus, it has built-in rechargeable batteries that last about 30 days per charge, and comes with a little dock charger thingy.

No, it doesn't clack. It's not a selectric. But it's got a good feel, nice (adjustable) flat profile, excellent build quality and -- to my hands, and in my opinion -- it's the best modern keyboard out there.

Anyone for tennis? Friday, June 20, 2008

There are times when our inability to truly talk to our animals, to reason with them, can be truly frustrating.

And, alas, truly dangerous.

Last weekend was one of those times. Having successfully negotiated the power-failure/exploding transformer/brushfire disaster of Friday the 13th, in the sense that we lived through it, I looked forward to Saturday as a day of recovery.

It started well, a nice walk with some neighborhood friends, Taiko enjoying some swimming and running around. Followed by a walk up a nice hill, and, a broken "donor" tennis ball in his mouth, a fun game of keep away with his favorite "puppies" -- three girls from up the street.

That's where it went wrong. Some part of the ball started going down Taiko's throat and, activated by the game, he refused to let me catch him. The small piece going down was connected to the rest of the ball -- about 3/4 of a tennis ball -- which curled up and managed to fit. One way.

Oh crap.

Taiko, of course, was very proud.

Off to the local emergency center for some X-Rays which revealed the now-expanded ball sitting nicely in his stomach. Induced vomiting was unproductive, as (unfortunately) expected. Since they didn't have weekend endoscopy, it was time to head down to New England Animal Medical Center in West Bridgewater, where Zabeth is interning.

She's working the overnight shift right now, so she was gently awoken to the news that her dog was headed to surgery. She took the news well, and the team prepped Taiko for the 'scope.

Taiko's bad day continued, though. Zabeth came out with a small piece, but that as much as they could get: the ball was just too big to get back up without squashing it with teeth, as he had done when he swallowed it.

After two healthy, happy, event-free years (he'd just turned two on May 21st), Taiko was going to have to get cut, and in a significant way. And Zabeth was going to do it: a great learning experience for her, and some upside for the downside.

Stupid Taiko, stupid tennis ball... I wish I had been able to tell him to not swallow the thing, catch him, something.

Hours later, I donned a hat and mask and watched as Zabeth closed Taiko's huge incision. Fortunately, the operation had been entirely successful, and while they were in there they performed a gastropexy to prevent any future bloating.

He woke a bit later in recovery, gorked on the drugs but wagging; I drove home at about 2am and slept a few hours. We took him home on Monday and he's spent the time since then in his stylish Elizabethan collar, under mandated greatly reduced activity, healing.

Of course, he has no idea this was due to the tennis ball, and I have no way of connecting the unpleasantness of his present situation to that moment of carefree, playful stupidity.

Oh, Taiko.

Where it’s at… Sunday, February 10, 2008

Excuse the brevity of this post, but—as you might expect with a new update–things are kind of busy around these parts.

The update's gone well, except for some bandwidth issues we had to deal with, and some MySQL issues on my server that happened due to some issues with the way FogBUGZ handles large attachments (really, really crappily, typically crashing MySQL after eating huge amounts of memory). But, apart from continued delays for outbound mail due to volume, it's good.

But, as I said a number of posts ago, the only thing I can promise about a big update like this one is that there'll be a few problems. They're not affecting many people, but to summarize:

  • Some users are reporting that the status display stops updating in the middle of the copy. The backup does actually complete eventually, but the progress bar doesn't move, and the file counts stop.

    We're not quite sure what's going on here: it's not something we've been able to reproduce at this end. But we're looking into it. If you're experiencing this issue, drop a note to support.

  • The updater has been giving the occasional problem. This is frustrating, because we know of some problems there and have tried to "pre-emptively" handle the problem with the update notice, which indicates that you should download the update manually if you experience a problem.

    Unfortunately, that hasn't been clear to people, resulting in a huge volume of incoming mail (we're talking thousands in the past few days)... so sorry for the delays in responding.

  • 10.2/10.3 users were being offered the 2.5 update. Due to an error in the update description XML, 10.2/10.3 users were being offered the update, even though it wasn't compatible with their systems. The XML has been corrected, so that shouldn't happen any more.

  • Some users are having problems starting up from their copies. On some systems, copies start up but then programs immediately begin crashing. This is corrected by re-prebinding the copy, but given the way Leopard works this shouldn't be necessary. We're hoping this is a Leopard bug that'll be corrected in an update of OS X, but we're investigating it here, too.

  • Users with AntiVirus programs are having the occasional problem. This is kind of expected, given the way that AntiVirus programs work. In general, we suggest that you configure your AntiVirus application so that it ignores the backup volume.

    That said, if the AntiVirus program is on, an incorrect result code returned from a system call is indicating a file that vanishes between two points of execution is a folder, when it's not, and that's causing a weird "(null)" error that repeats a large number of times in the log. We're implementing a workaround for this case in our copy engine.

    Note that if you get a "permission denied" type of error and you're running AntiVirus, you should configure your AntiVirus program to not scan the backup volume, or turn off its "auto protect" feature while you're backing up.

  • Already mounted images, or images with special characters in their filename, cause an error. Due to a regression (caused by an attempt to workaround another bug), SD! fails if a sparse image we're supposed to copy to is already mounted. We also fail if the image has "special" characters (such as a quote) in it. We're working on a fix for this.

  • Networked Time Machine backups, on the same volume as local Time Machine backups, aren't preserved. If you're using the same volume for "networked" and "local" Time Machine backups, and you try to store a SuperDuper! backup directly to the same volume, we preserve the "local" backups but not the "network" ones. (That's a mouthful, sorry.)

    We're working on a fix for this as well.

  • Custom copy scripts that used "Exclude spotlight files" are failing. This script is no longer needed, so users who have included it should modify their copy scripts to remove the reference.

I think that's about it. There's nothing terribly major in there, fortunately, and we're working on getting the problems corrected as quickly as we can.

Thanks to everyone who's reported problems, and also to the vast majority of people who haven't encountered any!

SuperDuper! 2.5 Released! Tuesday, February 05, 2008

And what could make it more official than a press release and a download?

Press Release

Shirt Pocket is happy to announce that SuperDuper 2.5 is now available as a free update for all users. The new version includes full Leopard support, including the ability to store a bootable backup side-by-side with a Time Machine backup on a single volume, and the ability to copy Time Machine archives to other drives for backup purposes or to move to a larger drive without losing history.

In addition, version 2.5 improves many aspects of our 2005 and 2006 Macworld Eddy-award winning application, including improved Spotlight handling, a "Run Now" feature for scheduled copies, icon preservation for destination volumes and various performance improvements.

"What more appropriate day to release a terrific new version than SuperDuper Tuesday? We're really happy with the way version 2.5 works with Leopard", said David Nanian, owner of Shirt Pocket, in his standard stump speech. "Our new feature set is great on its own, plus it's an excellent complement to Time Machine, adding the ability to have a bootable backup alongside your Time Machine archive -- and we've done all this without any increase in complexity. With SuperDuper!, recovery from a disk crash is just a matter of rebooting from the backup!"

Of course, SuperDuper 2.5 still has all the capabilities SuperDuper! is famous for, including: the ability to easily schedule backups; additional imaging options; more control over shutdown; better AppleScript support; hundreds of UI improvements; Growl support; and a readable, complete, task-based User's Guide.

SuperDuper supports both Intel and Power PC Macs running Mac OS X 10.4 or later, and is a free update for existing users. The unregistered version will perform full backups for free. Registration costs $27.95, and includes many additional timesaving features, including Smart Update for faster backups, Scheduling, and others.

More information, as well as a download link, can be found at http://www.shirt-pocket.com/SuperDuper.

About Shirt Pocket

Shirt Pocket, based in Weston, Massachusetts, was formed in late 2000 as a Macintosh-only shareware creator and publisher. Shirt Pocket's first product, the 2004 Eddy Award winning netTunes, lets customers control iTunes on one Mac from any other Mac on the network with iTunes own intuitive user interface. launchTunes, Shirt Pocket's second product, made iTunes' playlist sharing practical by automatically launching iTunes on remote servers when needed. SuperDuper!, the 2005 and 2006 Eddy Award winning disk copying program that allows mere mortals to back up and restore their systems accurately and confidently, was released in January 2004.

Shirt Pocket was started by David Nanian, co-founder of UnderWare, Inc, and one of the original authors of the BRIEF programmer's editor and Track Record bug tracking system.

For those about to ship… Monday, February 04, 2008

...we salute our testers, and the patience of our users.

It's going to be a SuperDuper! Tuesday.

Workaround runaround Monday, January 21, 2008

A few days ago, we were happy to get a workaround for the bug mentioned in a previous post, so we went about implementing and testing—and things were working quite well.

Unfortunately, we've found a case where the workaround doesn't, um, work. I think I have a way of dealing with it, and so we're going to implement Workaround Part IV: The Reworkening and run it through the wringer.


These tests are really time consuming, as you might guess: it can take eight hours to rebuild a complex-case volume (so I try to keep one building while another is testing), and then more hours to run the test. I can't begin to tell you how frustrating it is to have a set of simple tests work and then find that the thing we found rearing its ugly head again in another (more complex) scenario that can (and did) happen in "real life".

This is why we don't just implement a fix and release, of course: we want to ensure it works before we toss it out there, and so we smoke test, test internally and then—if internal tests are OK—test externally, every time. We always are hoping for green lights at every stage. Sometimes, 99% of the way there, you get red. Then, the failure needs to be investigated, understood, reproduced...

Anyway, we'll leave that between me and my ulcer. If my new idea works, this will hopefully only delay things a few days, which will be plenty of time to fill the comments with complaints of our laziness, incompetence, lack of communication and general suckitude. Have at it!

Note: I've had to turn comments off for a little while because the subscriptions to comments are overloading my outbound servers (every time someone posts something, it's sent to the 200 people above their post), causing delays for regular support mail, etc. You can still review existing comments by clicking the title of this post. I'll turn them back on after the backlog clears. Sorry for any inconvenience: it's not that I don't want to hear what you want to say...

I’m Bugged Monday, January 14, 2008

Last post, I mentioned that we were bitten by a bug that showed up during late-in-the-game testing that didn't make a lot of sense, and was quite nasty in certain complex situations. This bug caused the "release process" to grind to a halt.

Well, I'm happy to say that, as of about two minutes ago, I've managed to figure out what's going on.

Basically, a folder can become "magic" in some situations, and even when the conditions that made it "magic" are reversed, the "magic" sticks around when it shouldn't. Unfortunately, this "magic" acted as a sort of "protective spell" on the folder, and was preventing us from doing anything.

Unfortunately, there's no 'external' visibility for when the "magic" sticks around, so we were seeing something that basically didn't make any sense. On top of that, it's new behavior in Leopard, which is why we've never seen it before. Fortunately, thanks to Amit Singh's recently-updated-for-Leopard hfsdebug (thanks, Amit -- love the book, too), I was able to drop down into the guts of HFS+ and determine what's happening.

Now that the problem's understood, we can implement an effective workaround. The workaround will mean that in some situations it'll re-copy a bit more than it should when Smart Updating. But, at least the result produced will be correct: and the workaround will break the spell, and remove the "magic".

Which is—let me tell you—a relief. (For those of you out there who have hit this kind of WTF-roadblock, where you have no idea what's wrong and thus can't even estimate how long it's going to take to figure it out and fix it, you know what I mean.) And for any Apple engineers reading, the (incorrect) behavior is described in rdar://5687977.

So, anyway, now that that data-integrity-related bug is getting wrapped up, we're back to putting together a final test build (should be in the next day or two), a bit of time to let our test group run their scenarios, etc.

So, barring another similar issue (please, no) showing up during testing, as I indicated in the comments of the previous post, it should be a week or so...

Quick Update Thursday, January 03, 2008

We look to still be on schedule, so hopefully you'll have the new version (which, by the way, I've decided will be 2.5, not 2.1.5) in a week or so.

We've been working through a problem with copying hard folder links in a complicated source volume recently that's got us a bit stymied—what we're seeing doesn't make sense—but hopefully we'll get it wrapped up shortly.

Sorry for the briefness of the entry: both busy and sick with some stomach flu... more when there's something new/interesting to say.

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