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  #1  
Old 07-31-2005, 10:02 PM
cabo cabo is offline
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Question System crash on first backup attempt

Hello. I just downloaded SuperDuper! yesterday after reading all of the rave reviews. Seems like a great match for the Maxtor One Touch II drive I just bought for backups. But.... about an hour into the backup process I keep getting an ugly system crash - gray screen and a message telling me that I need to restart the computer. I've seen this a few times in the past but nothing as consistent as this. I've tried to complete the backup three of four times now and the crash always happens about an hour in with the SuperDuper progress bar about 95% of the way across. I've included below the log file from tonight's attempt. I have an iMac G5 20", 1.5GB, 160GB internal drive with only 50GB used. I'm attempting to copy it to an 80GB partition on the Maxtor.

Thanks. Hope you can help!

Chris


[***] Sunday, July 31, 2005 06:06:43 PM America/New_York
|06:06:43 PM|Info| SuperDuper!, version 74, path: /Applications/SuperDuper!.app, OS: 10.4.2 (8C46)
|06:06:43 PM|Info| Source Drive: /, name: Macintosh HD, device: /dev/disk0s3 type: hfs, OS: 10.4.2 (8C46), capacity: 148.93 GB, used: 46.90 GB, directories: 83162, files: 332921
|06:06:43 PM|Info| Target Drive: /Volumes/iMac System Clone, name: iMac System Clone, device: /dev/disk2s3 type: hfs, OS: N/A, capacity: 79.88 GB, used: 3.21 GB, directories: 12712, files: 62943
|06:06:43 PM|Info| Copy Mode : Erase, then copy files
|06:06:43 PM|Info| Copy Script : Backup - all files.dset
|06:06:43 PM|Info| Transcript : BuildTranscript.plist
|06:06:44 PM|Info| PHASE: Volume Preparation
|06:06:44 PM|Info| ...ACTION: Erase iMac System Clone
|06:06:44 PM|Info| ......COMMAND => Erasing iMac System Clone
|06:06:50 PM|Info| Journaling has been enabled on /dev/disk2s3
|06:06:50 PM|Info| ......COMMAND => Restoring iMac System Clone UUID (DBDB837E47FABEF9)
|06:06:51 PM|Info| ...ACTION: Enable Permissions
|06:06:51 PM|Info| ......COMMAND => Enabling permissions on Macintosh HD
|06:06:51 PM|Info| Refreshing Disk Arbitration ...
|06:06:51 PM|Info| ......COMMAND => Verifying that permissions are enabled for Macintosh HD
|06:06:51 PM|Info| Permissions on '/' are enabled.
|06:06:51 PM|Info| ......COMMAND => Enabling permissions on iMac System Clone
|06:06:51 PM|Info| Refreshing Disk Arbitration ...
|06:06:51 PM|Info| ......COMMAND => Verifying that permissions are enabled for iMac System Clone
|06:06:51 PM|Info| Permissions on '/Volumes/iMac System Clone' are enabled.
|06:06:51 PM|Info| PHASE: Clone from Source to Target
|06:06:51 PM|Info| ...ACTION: Copy Files from Macintosh HD to iMac System Clone
|06:06:51 PM|Info| ......COMMAND => Cloning Macintosh HD to iMac System Clone
|06:06:51 PM|Info| Copying all files using script: /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Backup - all files.dset
|06:06:51 PM|Info| Loading 19 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude system temporary files.dset
|06:06:51 PM|Info| Loading 1 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Norton FileSaver files.dset
|06:06:51 PM|Info| Loading 2 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Backup - all files.dset
|06:06:51 PM|Info| Copy script command hash contains 69 commands
|06:09:52 PM|Info| Ignoring /.Trashes
|06:09:52 PM|Info| Ignoring /.vol
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  #2  
Old 08-01-2005, 07:23 AM
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dnanian dnanian is offline
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Hi, Chris. Ugly system crashes are always ugly. Let's get it taken care of.

It's important to recognize that this is called a "Kernel Panic", and is caused when kernel-level (very low-level) drivers or extensions note some kind of trouble at a low level and stop the system before it can do damage. So, while it looks "bad", it's better than continuing!

It's also important to note that SuperDuper! runs at a very high level. So, while it can *trigger* a kernel panic in a driver or kernel extension just by using your I/O subsystems a lot, it can't be the *cause* of the panic.

So -- you need to look beyond SuperDuper! for the real problem. Typically, this kind of thing is due to a poorly written file-trapping extension like Norton AntiVirus. Do you have an anti-virus program installed?

If not, if you could send your panic.log -- which you'll find off the top of the boot drive in /Library/Logs -- to me at the support address, I'll take a look and see if I can figure out what's crashing.
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  #3  
Old 08-01-2005, 07:49 AM
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Thanks for the quick reply. I'll send you the panic.log when I get home this evening.....

Chris
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  #4  
Old 08-01-2005, 07:57 AM
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OK, Chris. I'll wait for it.
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  #5  
Old 08-01-2005, 06:37 PM
cabo cabo is offline
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Here's the panic.log from the crash last night. Let me know if you can make anything of this.

Thanks

Chris

------
Sun Jul 31 19:05:19 2005


Unresolved kernel trap(cpu 0): 0x700 - Program DAR=0x00000000FFFFFB98 PC=0x00000000000A0A00
Latest crash info for cpu 0:
Exception state (sv=0x3ABEAA00)
PC=0x000A0A00; MSR=0x00081000; DAR=0xFFFFFB98; DSISR=0x42000000; LR=0x00099A88; R1=0x223DBCB0; XCP=0x0000001C (0x700 - Program)
Backtrace:
0x004BDED4 0x000AB554 0x0001AC84 0x000226C4 0x000227B8 0x000A9694
Kernel loadable modules in backtrace (with dependencies):
com.apple.iokit.IOATAFamily(1.6.0f2)@0x4b8000
Proceeding back via exception chain:
Exception state (sv=0x3ABEAA00)
previously dumped as "Latest" state. skipping...
Exception state (sv=0x3A454780)
PC=0x9000A778; MSR=0x0000F030; DAR=0xA072F28C; DSISR=0x40000000; LR=0x9000A6BC; R1=0xBFFFF6D0; XCP=0x00000030 (0xC00 - System call)

Kernel version:
Darwin Kernel Version 8.2.0: Fri Jun 24 17:46:54 PDT 2005; root:xnu-792.2.4.obj~3/RELEASE_PPC
panic(cpu 0 caller 0xFFFF0007): 0x700 - Program
Latest stack backtrace for cpu 0:
Backtrace:
0x00095544 0x00095A5C 0x0002683C 0x000A819C 0x000ABB00
Proceeding back via exception chain:
Exception state (sv=0x3ABEAA00)
PC=0x000A0A00; MSR=0x00081000; DAR=0xFFFFFB98; DSISR=0x42000000; LR=0x00099A88; R1=0x223DBCB0; XCP=0x0000001C (0x700 - Program)
Backtrace:
0x004BDED4 0x000AB554 0x0001AC84 0x000226C4 0x000227B8 0x000A9694
Kernel loadable modules in backtrace (with dependencies):
com.apple.iokit.IOATAFamily(1.6.0f2)@0x4b8000
Exception state (sv=0x3A454780)
PC=0x9000A778; MSR=0x0000F030; DAR=0xA072F28C; DSISR=0x40000000; LR=0x9000A6BC; R1=0xBFFFF6D0; XCP=0x00000030 (0xC00 - System call)

Kernel version:
Darwin Kernel Version 8.2.0: Fri Jun 24 17:46:54 PDT 2005; root:xnu-792.2.4.obj~3/RELEASE_PPC
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  #6  
Old 08-01-2005, 06:41 PM
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Well, it's saying that your ATA driver -- the ones controlling the hard disks -- are crashing. That's pretty unusual: did you install your own drives, Chris -- and if so, did you use cable select?
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  #7  
Old 08-01-2005, 07:32 PM
cabo cabo is offline
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Sounds ugly. The internal drive is the standard 160MB that comes with the base iMac. Never touched it. Maybe a call to Apple is in order.....
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  #8  
Old 08-01-2005, 07:40 PM
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Perhaps, cabo. Is it consistent -- can you repeat it?
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  #9  
Old 08-01-2005, 08:12 PM
cabo cabo is offline
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It has happened a couple of times over the past few months but the only consistent time it happens is at end of an SD backup.

Chris
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  #10  
Old 08-01-2005, 08:37 PM
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Well... a few times over a few months is not terribly reproducible... you can try to get help from Apple, but I'm not sure they'll be terribly useful, because you're not going to be able to reproduce it at will.

I don't think this is a common issue, because we haven't seen it here before, but that said some iMacs have issues with the midplane. Maybe they'll have some ideas when you call -- it's worth a try.
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  #11  
Old 08-14-2005, 05:27 AM
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Did you get the crashing problem resolved, cabo? If your system is still under warranty or has AppleCare coverage you might take it to an Apple Store or authorized service center to have extended diagnostic tests run on it, if that's feasible for you. I've been successful getting a few different hardware issues with both a rev. A and rev. B iMac G5 repaired, sometimes needing to convince Apple there really was a problem. Having a reliable system is certainly worth the persistence and patience to me.
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