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This is an unnecessary waste of time, but what frustrates me is, that I buy a software, which should fix the problem, the software is crashing and the support is unresponsive (opposite to you :-). Can't you maybe work around that crash, by putting the call in a separate thread and catch the exception? That would give you the possibility to log the problem as an error and continue work. I'm not sure, if this would be really possible with API you're using.
cheers,
-mat
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