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bill s 01-29-2005 07:11 PM

Smart Backup Error
 
Dave

I've been running from "Sandbox" and backing up my main HD daily to "Backup". Tonight Smart Backup quit twice on an error during the daily backup. Here's tonight's log. Can you help?
Thanks, Bill


[***] Saturday, January 29, 2005 05:33:46 PM US/Eastern
|05:33:46 PM|Info| SuperDuper!, version 73, path: /Volumes/Macintosh HD/Applications/SuperDuper folder/SuperDuper!.app, OS: 10.3.7 (7S215)
|05:33:46 PM|Info| Source Drive: /Volumes/Macintosh HD, name: Macintosh HD, device: /dev/disk0s3 type: hfs, OS: 10.3.6 (7R28), capacity: 233.64 GB, used: 58.52 GB, directories: 62827, files: 256693
|05:33:46 PM|Info| Target Drive: /Volumes/Backup, name: Backup, device: /dev/disk1s3 type: hfs, OS: 10.3.6 (7R28), capacity: 120.32 GB, used: 58.27 GB, directories: 62797, files: 256664
|05:33:46 PM|Info| Copy Mode : Smart Update
|05:33:46 PM|Info| Copy Script : Backup - all files.dset
|05:33:46 PM|Info| Transcript : BuildTranscript.plist
|05:33:46 PM|Info| PHASE: Volume Preparation
|05:33:46 PM|Info| ...ACTION: Enable Permissions
|05:33:46 PM|Info| ......COMMAND => Enabling permissions on Macintosh HD
|05:33:46 PM|Info| Refreshing Disk Arbitration ...
|05:33:46 PM|Info| ......COMMAND => Verifying that permissions are enabled for Macintosh HD
|05:33:47 PM|Info| Permissions on '/Volumes/Macintosh HD' are enabled.
|05:33:47 PM|Info| ......COMMAND => Enabling permissions on Backup
|05:33:47 PM|Info| Refreshing Disk Arbitration ...
|05:33:47 PM|Info| ......COMMAND => Verifying that permissions are enabled for Backup
|05:33:47 PM|Info| Permissions on '/Volumes/Backup' are enabled.
|05:33:47 PM|Info| PHASE: Clone from Source to Target
|05:33:47 PM|Info| ...ACTION: Copy Files from Macintosh HD to Backup
|05:33:47 PM|Info| ......COMMAND => Cloning Macintosh HD to Backup
|05:33:47 PM|Info| Copying different files with delete using script: /Volumes/Macintosh HD/Applications/SuperDuper folder/SuperDuper!.app/Contents/Resources/Copy Scripts/Backup - all files.dset
|05:33:47 PM|Info| Loading 19 commands from copy script /Volumes/Macintosh HD/Applications/SuperDuper folder/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude system temporary files.dset
|05:33:47 PM|Info| Loading 1 commands from copy script /Volumes/Macintosh HD/Applications/SuperDuper folder/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Norton FileSaver files.dset
|05:33:47 PM|Info| Loading 2 commands from copy script /Volumes/Macintosh HD/Applications/SuperDuper folder/SuperDuper!.app/Contents/Resources/Copy Scripts/Backup - all files.dset
|05:33:47 PM|Info| Copy script command hash contains 15 commands
|05:35:41 PM|Info| Ignoring /Volumes/Macintosh HD/.vol
|05:35:41 PM|Info| Ignoring /Volumes/Macintosh HD/private/var/db/volinfo.database
|05:35:41 PM|Info| Ignoring /Volumes/Macintosh HD/private/var/db/BootCache.playlist
|05:35:41 PM|Info| Ignoring /Volumes/Macintosh HD/private/var/vm
|05:35:41 PM|Info| Ignoring /Volumes/Macintosh HD/private/var/run
|05:35:41 PM|Info| Ignoring /Volumes/Macintosh HD/private/var/tmp/mds
|05:36:49 PM|Info| Ignoring /Volumes/Macintosh HD/Temporary Items
|05:38:25 PM|Info| WARNING: Caught I/O exception(14): Bad address
|05:38:25 PM|Info| WARNING: Source: /Volumes/Macintosh HD/Users/juliussoter/Library/Caches/Safari/01/01/1221105936-2100678942.cache, lstat(): 0
|05:38:25 PM|Info| WARNING: Target: /Volumes/Backup/Users/juliussoter/Library/Caches/Safari/01/01/1221105936-2100678942.cache, lstat(): 0
|05:38:26 PM|Info| Logging attributes for item: /Volumes/Macintosh HD/Users/juliussoter/Library/Caches/Safari/01/01/1221105936-2100678942.cache of type: 8
|05:38:26 PM|Info| Type:
|05:38:26 PM|Info| Creator:
|05:38:26 PM|Info| kIsOnDesk: NO
|05:38:26 PM|Info| kColor: NO
|05:38:26 PM|Info| kIsShared: NO
|05:38:26 PM|Info| kHasNoINITs: NO
|05:38:26 PM|Info| kHasBeenInited: NO
|05:38:26 PM|Info| kHasCustomIcon: NO
|05:38:26 PM|Info| kIsStationery: NO
|05:38:26 PM|Info| kNameLocked: NO
|05:38:26 PM|Info| kHasBundle: NO
|05:38:26 PM|Info| kIsInvisible: NO
|05:38:26 PM|Info| kIsAlias: NO
|05:38:26 PM|Info| Error copying /Volumes/Macintosh HD/Users/juliussoter/Library/Caches/Safari/01/01/1221105936-2100678942.cache to /Volumes/Backup/Users/juliussoter/Library/Caches/Safari/01/01/1221105936-2100678942.cache of type 8
|05:38:26 PM|Error| SVUclone: Error: Couldn't create
|05:38:26 PM|Error| : Bad address
|05:38:26 PM|Error| SVUclone: Error copying /Volumes/Macintosh HD/Users/juliussoter/Library/Caches/Safari/01/01/1221105936-2100678942.cache to /Volumes/Backup/Users/juliussoter/Library/Caches/Safari/01/01/1221105936-2100678942.cache of type 8
|05:38:26 PM|Error| : Bad address
|05:38:26 PM|Error| ****FAILED****: result=256 errno=1 (Operation not permitted)
[***] Saturday, January 29, 2005 06:02:34 PM US/Eastern
|06:02:34 PM|Info| SuperDuper!, version 73, path: /Volumes/Macintosh HD/Applications/SuperDuper folder/SuperDuper!.app, OS: 10.3.7 (7S215)
|06:02:34 PM|Info| Source Drive: /Volumes/Macintosh HD, name: Macintosh HD, device: /dev/disk0s3 type: hfs, OS: 10.3.6 (7R28), capacity: 233.64 GB, used: 58.52 GB, directories: 62827, files: 256693
|06:02:34 PM|Info| Target Drive: /Volumes/Backup, name: Backup, device: /dev/disk1s3 type: hfs, OS: 10.3.6 (7R28), capacity: 120.32 GB, used: 58.43 GB, directories: 62799, files: 256750
|06:02:34 PM|Info| Copy Mode : Smart Update
|06:02:34 PM|Info| Copy Script : Backup - all files.dset
|06:02:34 PM|Info| Transcript : BuildTranscript.plist
|06:02:34 PM|Info| PHASE: Volume Preparation
|06:02:34 PM|Info| ...ACTION: Enable Permissions
|06:02:34 PM|Info| ......COMMAND => Enabling permissions on Macintosh HD
|06:02:34 PM|Info| Refreshing Disk Arbitration ...
|06:02:34 PM|Info| ......COMMAND => Verifying that permissions are enabled for Macintosh HD
|06:02:35 PM|Info| Permissions on '/Volumes/Macintosh HD' are enabled.
|06:02:35 PM|Info| ......COMMAND => Enabling permissions on Backup
|06:02:35 PM|Info| Refreshing Disk Arbitration ...
|06:02:35 PM|Info| ......COMMAND => Verifying that permissions are enabled for Backup
|06:02:35 PM|Info| Permissions on '/Volumes/Backup' are enabled.
|06:02:35 PM|Info| PHASE: Clone from Source to Target
|06:02:35 PM|Info| ...ACTION: Copy Files from Macintosh HD to Backup
|06:02:35 PM|Info| ......COMMAND => Cloning Macintosh HD to Backup
|06:02:35 PM|Info| Copying different files with delete using script: /Volumes/Macintosh HD/Applications/SuperDuper folder/SuperDuper!.app/Contents/Resources/Copy Scripts/Backup - all files.dset
|06:02:35 PM|Info| Loading 19 commands from copy script /Volumes/Macintosh HD/Applications/SuperDuper folder/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude system temporary files.dset
|06:02:35 PM|Info| Loading 1 commands from copy script /Volumes/Macintosh HD/Applications/SuperDuper folder/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Norton FileSaver files.dset
|06:02:35 PM|Info| Loading 2 commands from copy script /Volumes/Macintosh HD/Applications/SuperDuper folder/SuperDuper!.app/Contents/Resources/Copy Scripts/Backup - all files.dset
|06:02:35 PM|Info| Copy script command hash contains 15 commands
|06:04:35 PM|Info| Ignoring /Volumes/Macintosh HD/.vol
|06:04:35 PM|Info| Ignoring /Volumes/Macintosh HD/private/var/db/volinfo.database
|06:04:35 PM|Info| Ignoring /Volumes/Macintosh HD/private/var/db/BootCache.playlist
|06:04:35 PM|Info| Ignoring /Volumes/Macintosh HD/private/var/vm
|06:04:35 PM|Info| Ignoring /Volumes/Macintosh HD/private/var/run
|06:04:35 PM|Info| Ignoring /Volumes/Macintosh HD/private/var/tmp/mds
|06:09:12 PM|Info| Ignoring /Volumes/Macintosh HD/Temporary Items
|06:50:57 PM|Info| WARNING: Caught I/O exception(14): Bad address
|06:50:57 PM|Info| WARNING: Source: /Volumes/Macintosh HD/Users/juliussoter/Library/Caches/Safari/01/01/1221105936-2100678942.cache, lstat(): 0
|06:50:57 PM|Info| WARNING: Target: /Volumes/Backup/Users/juliussoter/Library/Caches/Safari/01/01/1221105936-2100678942.cache, lstat(): 0
|06:50:57 PM|Info| Logging attributes for item: /Volumes/Macintosh HD/Users/juliussoter/Library/Caches/Safari/01/01/1221105936-2100678942.cache of type: 8
|06:50:57 PM|Info| Type:
|06:50:57 PM|Info| Creator:
|06:50:57 PM|Info| kIsOnDesk: NO
|06:50:57 PM|Info| kColor: NO
|06:50:57 PM|Info| kIsShared: NO
|06:50:57 PM|Info| kHasNoINITs: NO
|06:50:57 PM|Info| kHasBeenInited: NO
|06:50:57 PM|Info| kHasCustomIcon: NO
|06:50:57 PM|Info| kIsStationery: NO
|06:50:57 PM|Info| kNameLocked: NO
|06:50:57 PM|Info| kHasBundle: NO
|06:50:57 PM|Info| kIsInvisible: NO
|06:50:57 PM|Info| kIsAlias: NO
|06:50:57 PM|Error| SVUclone: Error: Couldn't create

dnanian 01-29-2005 07:13 PM

Looks like some kind of directory damage. I'd run either Disk Warrior or Disk Utility (maybe) on the original volume (Macintosh HD).

bill s 01-29-2005 08:26 PM

Dave

I'll do that. Since I attempted the "smart update" has "Backup" been damaged or is that still ok as of the last successful "smart update"?

Bill

dnanian 01-29-2005 09:27 PM

It's likely that this one bad file is not copied, but since it's a Safari Cache that's likely OK.

bill s 01-29-2005 10:02 PM

Thanks Dave.
I ran disk utility which repaired 1 of 2(?) volumes on my HD (The drive isn't partitioned!!!). Disk Warrior rebuilt the directory. Now, after installing a new drive 2 weeks ago, the hardware test shows a drive error again, error code 2STF/8/3. This is the same thing I had previously (my thread under "New User Strategy"). I'm starting to get paranoid. Do you have any ideas?
Do you think I should do a "smart update" now?
Thanks
Bill

dnanian 01-29-2005 10:20 PM

Not again! Bill, I'd suggest calling AppleCare again. You might need a mid-plane assembly as well as the drive...

bill s 01-30-2005 07:57 AM

Thanks again dave
I intend to call AppleCare as soon as they're available. My questions at the moment are; did I copy the bad directory to Backup? Shoud I Smart Update now with my repaired main drive?

Bill

dnanian 01-30-2005 11:22 AM

I don't think you need to re-Smart Update, unless you want to. The folder that was messed up was one that doesn't really have much impact...

bill s 01-31-2005 05:05 PM

Dave
Apple gave me a new computer today and I planned on copying "Backup" to the new HD. However, when attempting to repair permissions prior to erase & copy, SD aborted. Disk Utility quit also when attempting to verify/repair permissions with the message: Error, No Valid Packages (-9997).
The disk itself, however, was verified. Sandbox is ok.
Can you help?

Thanks
Bill

dnanian 01-31-2005 05:11 PM

That sounds like you repaired permissions on a drive that doesn't have any OS.

bill s 01-31-2005 05:25 PM

That's my "Backup" which I've "Smart Updated" every day. Does that make sense?
Any ideas how to proceed?

bill s 01-31-2005 06:07 PM

Now that I look at it, it appears that the system folder on "Backup" is not blessed, nor is it on the new HD. I can boot from both, however.

dnanian 01-31-2005 06:18 PM

Well, it's looking for stuff in /Library/Receipts to use to repair permissions with. If there are no receipts there, repair permissions won't work.

Are there files in /Library/Receipts on the source?

bill s 01-31-2005 06:28 PM

No. None on "Backup". 124 on "Sandbox"

dnanian 01-31-2005 06:33 PM

I don't know what you were using for "Backup", Bill. If there were receipts on the source, they'd be copied as long as you were using 'Backup - all files' as your script, regardless of your copy method (Smart Update, etc.)

I guess I need more information about exactly how you created Backup and the Sandbox to give any kind of diagnosis. If you've got a SuperDuper!.log in Library/Logs off your Home, send it into support and I'll take a look.

bill s 01-31-2005 06:53 PM

Unfortunately no. The only copy was apparently on my erstwhile computer's HD which I no longer have. I was thinking it all was on "Backup". The one thing you can see, however, is my "Smart Update" which was the beginning message in this thread.
Would it be possible to copy "Backup" to the new HD and then copy "sandbox" to the same HD?
Dave, I really appreciate the help you are giving. It's above and beyond.

Bill

dnanian 01-31-2005 07:17 PM

I don't know if that's possible, Bill -- it's really hard to say what state any of these disks are in. Since I don't know, I don't want to advise you to do it.

Instead, since you have a new computer, I think I'd suggest using the backup and/or Sandbox to restore your files by drag-and-drop. Then, once things are the way you want them, let's try to figure out what -- exactly -- you're doing as your backup regimen, OK?

bill s 01-31-2005 07:38 PM

Thanks Dave
What I think may be best is to resurrect my 4 week old Retrospect backup set. That was before I got SuperDuper. Then I can drag & drop whatever important files were created in the interim.
I'm at a loss as to what happened. I've got over 50 GB on "backup" (I think it should have been about 10 GB more) so I would think the stuff was moving over ok. The old HD might have gotten totally screwed up and that was what I was copying over, I don't know. Just this AM before I brought my old computer to Apple. I pulled up Itunes for some info and there were absolutely no files there and I have over 9,000. It appeared that most of the files were in their place on the HD but the connection to Itunes seemed to be lost. Some strange things seemed to happen with that drive/computer.

Bill

dnanian 01-31-2005 07:57 PM

Yeah. I hate to leave it like that, Bill, but I just don't know what you were doing. But again, once you're set up again, let's chat here about what exactly you're doing to back up.

If you're running from a Safety Clone (Sandbox), you should be using "Backup - all files" to back up the original volume (typically "Macintosh HD"). You'd want to use Smart Update to save time. If that's done, every significant file on the original drive -- including your user files -- would be properly copied over to the backup.

You wouldn't ever want to back up the Sandbox, because anything that's on it is basically on the main drive too (or can be easily re-done, like installing a software update or application).

If you were doing that, the backup should definitely be "whole". We've never had a report otherwise, nor have we seen anything that would indicate it doesn't do what it's supposed to...

bill s 01-31-2005 10:43 PM

Dave
I wanted to get back to you before but the damn thing was acting up and I wanted to do the Retrospect restore so I wasn't able to access the net.
I hope you didn't think I was implying that SuperDuper was at fault. I certainly didn't intend that. I think the problem was with the previous computer/HD/Software which corrupted data before it got to SD or me, I guess. I've already redownloaded SD and will retablish the clones when ready. Will get back to you.
Thanks again.

Bill

dnanian 02-04-2005 09:46 AM

No, no -- I just feel bad that I can't help, is all.


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