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View Full Version : System Crash - Maxtor One Touch and SuperDuper


nickcollision
08-31-2005, 10:53 AM
Trying SuperDuper for the first time and while backing up to my external firewire Maxtor One Touch I got about 1/12 of the way through backing up my entire harddrive when I got the "grey screen of death" (like the blue screen of death for Windows).

Reading through this forum on other "system or kernal panics" I did the following:
-installed and ran disk warrior to verify drive
-installed and ran memtest 3 times to verify memory validity
-repaired permissions
-rebooted and tried again

Same grey screen of death (please restart your Mac...)

So here is the log file (panic.log) that you requested from another user and I am hoping it will provide info to help me get beyond this point as your software appears to work for so many others:
*********

Mon Aug 29 21:20:00 2005
panic(cpu 0 caller 0x0022F7F4): HFS: corrupt VH on Macintosh HD, sig 0x0000, ver 0, blksize 0
Latest stack backtrace for cpu 0:
Backtrace:
0x00095544 0x00095A5C 0x0002683C 0x0022F7F4 0x0022E298 0x000F7C60 0x000EB11C 0x000E78F0
0x000EB168 0x002A7A94 0x000ABCB0 0x743B6469
Proceeding back via exception chain:
Exception state (sv=0x32EF0C80)
PC=0x9003D84C; MSR=0x0200F030; DAR=0xE0006000; DSISR=0x42000000; LR=0x00002FE0; R1=0xBFFFFD80; XCP=0x00000030 (0xC00 - System call)

Kernel version:
Darwin Kernel Version 8.2.0: Fri Jun 24 17:46:54 PDT 2005; root:xnu-792.2.4.obj~3/RELEASE_PPC
*********

Tue Aug 30 02:43:26 2005
panic(cpu 0 caller 0x0022F7F4): HFS: corrupt VH on Macintosh HD, sig 0x0000, ver 0, blksize 0
Latest stack backtrace for cpu 0:
Backtrace:
0x00095544 0x00095A5C 0x0002683C 0x0022F7F4 0x0022E298 0x000F7C60 0x000EB11C 0x000E78F0
0x000EB168 0x002A7A94 0x000ABCB0 0x743B266C
Proceeding back via exception chain:
Exception state (sv=0x32DCD000)
PC=0x9003D84C; MSR=0x0200F030; DAR=0xE0006000; DSISR=0x42000000; LR=0x00002FE0; R1=0xBFFFFD80; XCP=0x00000030 (0xC00 - System call)

Kernel version:
Darwin Kernel Version 8.2.0: Fri Jun 24 17:46:54 PDT 2005; root:xnu-792.2.4.obj~3/RELEASE_PPC

Your help is greatly appreciated!

nickcollision

dnanian
08-31-2005, 10:59 AM
OK, Nick. The problem here is that the file system is corrupted in a way that's causing the kernel to throw up its hands and panic.

What I'd do is boot from your Tiger DVD and run Disk Utility from the Installer menu. Use that to repair the disk structure, NOT its permissions. Repeat that until it indicates everything's OK, then boot back to the drive and try the backup again.

nickcollision
08-31-2005, 11:54 AM
Thanks for the very quick reply. I will do as you suggest later this afternoon when I return home, however if I ran Disk Warrior already would that not accomplish the same thing?

Again, will do as you suggest, just curious if it is redundant.

Will check back in...

nickcollision

dnanian
08-31-2005, 11:59 AM
Disk Warrior *should* have done the same thing, or similar, but it's worth a try with Disk Utility, too.

The problem is definitely a low-level drive issue, though.

nickcollision
08-31-2005, 09:42 PM
Well seems like a small step in the right direction. Did the disk repair from a boot to the system CD and this time no panic. However SuperDuper did quit with this message:

[***] Wednesday, August 31, 2005 06:17:15 PM America/Denver
|06:17:15 PM|Info| SuperDuper!, version 74, path: /Applications/SuperDuper backup/SuperDuper!.app, OS: 10.4.2 (8C46)
|06:17:15 PM|Info| Source Drive: /, name: Macintosh HD, device: /dev/disk0s9 type: hfs, OS: 10.4.2 (8C46), capacity: 74.52 GB, used: 47.59 GB, directories: 38839, files: 197821
|06:17:15 PM|Info| Target Image: /Volumes/MAXTOR250GB/powerbook 8-31-05 backup/powerbook 8-31-05 backup.dmg, name: powerbook 8-31-05 backup.dmg
|06:17:15 PM|Info| Copy Mode : Copy all files.
|06:17:15 PM|Info| Copy Script : Backup - all files.dset
|06:17:15 PM|Info| Transcript : ImageTranscript.plist
|06:17:16 PM|Info| PHASE: Prepare Volumes
|06:17:16 PM|Info| ...ACTION: Enable Permissions
|06:17:16 PM|Info| ......COMMAND => Enabling permissions on Macintosh HD
|06:17:16 PM|Info| Refreshing Disk Arbitration ...
|06:17:16 PM|Info| ......COMMAND => Verifying that permissions are enabled for Macintosh HD
|06:17:16 PM|Info| Permissions on '/' are enabled.
|06:17:16 PM|Info| ...ACTION: Repair Permissions on Macintosh HD
|06:17:16 PM|Info| ......COMMAND => Repairing permissions on Macintosh HD
|06:17:25 PM|Info| parent directory ./Users/Shared/SC Info does not exist
|06:18:02 PM|Info| Started verify/repair permissions on disk disk0s9 Macintosh HD
|06:18:02 PM|Info| Determining correct file permissions.
|06:18:02 PM|Info| We are using special permissions for the file or directory ./Library/Widgets. New permissions are 16877
|06:18:02 PM|Info| We are using special permissions for the file or directory ./usr/lib/php/build/acinclude.m4. New permissions are 33060
|06:18:02 PM|Info| The privileges have been verified or repaired on the selected volume
|06:18:02 PM|Info| Verify/repair finished permissions on disk disk0s9 Macintosh HD
|06:18:02 PM|Info| ...ACTION: Prepare ASR image "powerbook 8-31-05 backup.dmg"
|06:18:02 PM|Info| ......COMMAND => Creating disk image powerbook 8-31-05 backup.dmg
|06:18:09 PM|Info| created: /Volumes/MAXTOR250GB/powerbook 8-31-05 backup/powerbook 8-31-05 backup.dmg.sparseimage
|06:18:09 PM|Info| ......COMMAND => Mounting /Volumes/MAXTOR250GB/powerbook 8-31-05 backup/powerbook 8-31-05 backup.dmg on /tmp/SVUmount
|06:18:10 PM|Info| ......COMMAND => Enabling permissions on powerbook 8-31-05 backup.dmg mounted on /tmp/SVUmount
|06:18:10 PM|Info| Refreshing Disk Arbitration ...
|06:18:11 PM|Info| ......COMMAND => Verifying that permissions are enabled for powerbook 8-31-05 backup.dmg mounted on /tmp/SVUmount
|06:18:11 PM|Info| Permissions on '/tmp/SVUmount' are enabled.
|06:18:11 PM|Info| PHASE: Clone from Source to Target
|06:18:11 PM|Info| ...ACTION: Copy Files from Macintosh HD to powerbook 8-31-05 backup.dmg
|06:18:11 PM|Info| ......COMMAND => Cloning Macintosh HD to powerbook 8-31-05 backup.dmg
|06:18:12 PM|Info| Copying all files using script: /Applications/SuperDuper backup/SuperDuper!.app/Contents/Resources/Copy Scripts/Backup - all files.dset
|06:18:12 PM|Info| Loading 19 commands from copy script /Applications/SuperDuper backup/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude system temporary files.dset
|06:18:12 PM|Info| Loading 1 commands from copy script /Applications/SuperDuper backup/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Norton FileSaver files.dset
|06:18:12 PM|Info| Loading 2 commands from copy script /Applications/SuperDuper backup/SuperDuper!.app/Contents/Resources/Copy Scripts/Backup - all files.dset
|06:18:12 PM|Info| Copy script command hash contains 15 commands
|06:27:51 PM|Info| Ignoring /.Trashes
|06:27:51 PM|Info| Ignoring /.vol
|07:01:52 PM|Info| WARNING: Caught I/O exception(9): Bad file descriptor
|07:01:52 PM|Info| WARNING: Source: /Applications/iWork/Keynote.app/Contents/Resources/Japanese.lproj/Keynote 2 Help/pgs/key54.html, lstat(): 0
|07:01:52 PM|Info| WARNING: Target: /tmp/SVUmount/Applications/iWork/Keynote.app/Contents/Resources/Japanese.lproj/Keynote 2 Help/pgs/key54.html, lstat(): -1
|07:01:52 PM|Info| Logging attributes for item: /Applications/iWork/Keynote.app/Contents/Resources/Japanese.lproj/Keynote 2 Help/pgs/key54.html of type: 8
|07:01:52 PM|Info| Type:
|07:01:52 PM|Info| Creator:
|07:01:52 PM|Info| kIsOnDesk: NO
|07:01:52 PM|Info| kColor: NO
|07:01:52 PM|Info| kIsShared: NO
|07:01:52 PM|Info| kHasNoINITs: NO
|07:01:52 PM|Info| kHasBeenInited: NO
|07:01:52 PM|Info| kHasCustomIcon: NO
|07:01:52 PM|Info| kIsStationery: NO
|07:01:52 PM|Info| kNameLocked: NO
|07:01:52 PM|Info| kHasBundle: NO
|07:01:52 PM|Info| kIsInvisible: NO
|07:01:52 PM|Info| kIsAlias: NO
|07:01:52 PM|Info| Error copying /Applications/iWork/Keynote.app/Contents/Resources/Japanese.lproj/Keynote 2 Help/pgs/key54.html to /tmp/SVUmount/Applications/iWork/Keynote.app/Contents/Resources/Japanese.lproj/Keynote 2 Help/pgs/key54.html of type 8
|07:01:52 PM|Error| SVUclone: Error: Couldn't create
|07:01:52 PM|Error| : Bad file descriptor
|07:01:52 PM|Error| SVUclone: Error copying /Applications/iWork/Keynote.app/Contents/Resources/Japanese.lproj/Keynote 2 Help/pgs/key54.html to /tmp/SVUmount/Applications/iWork/Keynote.app/Contents/Resources/Japanese.lproj/Keynote 2 Help/pgs/key54.html of type 8
|07:01:52 PM|Error| : Bad file descriptor

Any ideas? To my untrained eye it appears to be something with Keynote which is a copy I have not even opened yet (at least not started the trial phase.)

Nick

dnanian
08-31-2005, 09:56 PM
Indeed, it may, to the untrained eye... ;)

To me, it looks like your backup drive is formatted for DOS/Windows, as FAT32. That file system has a 4gb limit per file, and your image probably went over it.

To fix, use Disk Utility to erase, using the "Mac OS Extended (Journaled)" format. Then, try again. Note that it's best to back up directly to the drive, rather than to an image...

nickcollision
08-31-2005, 11:33 PM
That appears to have done it. Really I had hoped to be able to back up some existing Windows laptops on that external Maxtor Firewire drive as well. Now that it is formatted for Mac Journalled will that be impossible?

(Will try to run it again to be sure it is working properly.)

Nick

dnanian
09-01-2005, 09:58 AM
The Windows machines won't recognize the drive when it's attached directly, Nick. But, you can use Windows File Sharing to expose the drive to them, and OSX will automatically make it look like Windows to your clients.

nickcollision
09-01-2005, 10:05 AM
Thanks for the prompt assistance, Dave. Well done!

dnanian
09-01-2005, 10:25 AM
No problem at all, Nick. Thanks for stopping by.