Hang

[gregquinn]

Getting a hang - tried again and again and left for several hours, but it won't get past "238.84 GB evaluated". The log is below. I've run a repair permissions a few times to no apparent effect on superduper. There really should be a button to press (or some kind of realtime terminal window) indicating what the application is currently processing. I've seen a post form an admin here that he would send the command to find this out - this should be public. At the moment SuperDuper is like a black box where you really have no idea what's going on. It's been working find for a few years, but I'll move onto another solution unless I can quickly fix.


| 05:42:40 AM | Info | SuperDuper!, 2.5 (84), path: /Applications/SuperDuper!.app, Mac OS 10.5.7 build 9J61 (i386)
| 05:42:40 AM | Info | Started on Wed, Aug 12, 2009 at 5:42 AM
| 05:42:40 AM | Info | Source Volume: Macintosh HD, mount: /, device: /dev/disk3s2, media: WDC WD1001FALS-00J7B0, interconnect: Internal SATA, file system: "Journaled HFS+", OS: 10.5.7 (9J61), capacity: 931.19 GB, used: 784.05 GB, directories: 233342, files: 1025322, ejectable: NO, ACLs: Enabled
| 05:42:40 AM | Info | Target Volume: SuperDuper_Backup, mount: /Volumes/SuperDuper_Backup, device: /dev/disk4s3, media: Seagate FreeAgent XTreme, interconnect: External SCSI Parallel Interface, file system: "Journaled HFS+", OS: 10.5.7 (9J61), capacity: 931.39 GB, used: 813.91 GB, directories: 233284, files: 1024992, ejectable: NO, ACLs: Enabled
| 05:42:40 AM | Info | Copy Mode : Smart Update
| 05:42:40 AM | Info | Copy Script : Backup - all files.dset
| 05:42:40 AM | Info | Transcript : BuildTranscript.plist
| 05:42:41 AM | Info | PHASE: 1. Prepare to Copy Files
| 05:42:41 AM | Info | ...ACTION: Preparing Macintosh HD
| 05:42:41 AM | Info | ......COMMAND => Verifying the integrity of volinfo.database
| 05:42:41 AM | Info | volinfo.database OK
| 05:42:41 AM | Info | ......COMMAND => Enabling permissions on Macintosh HD
| 05:42:41 AM | Info | Refreshing Disk Arbitration ...
| 05:42:42 AM | Info | ......COMMAND => Verifying that permissions are enabled for Macintosh HD
| 05:42:42 AM | Info | Permissions on '/' are enabled.
| 05:42:42 AM | Info | ...ACTION: Preparing SuperDuper_Backup
| 05:42:42 AM | Info | ......COMMAND => Enabling permissions on SuperDuper_Backup
| 05:42:42 AM | Info | Refreshing Disk Arbitration ...
| 05:42:42 AM | Info | ......COMMAND => Verifying that permissions are enabled for SuperDuper_Backup
| 05:42:42 AM | Info | Permissions on '/Volumes/SuperDuper_Backup' are enabled.
| 05:42:42 AM | Info | ......COMMAND => Verifying that SuperDuper_Backup ACL support matches Macintosh HD
| 05:42:42 AM | Info | ...ACTION: Preserving Spotlight state on SuperDuper_Backup
| 05:42:42 AM | Info | ......COMMAND => Disabling Spotlight search indexing on SuperDuper_Backup
| 05:42:42 AM | Info | PHASE: 2. Copy Files
| 05:42:42 AM | Info | ...ACTION: Copying files from Macintosh HD to SuperDuper_Backup using Smart Update
| 05:42:42 AM | Info | ......COMMAND => Cloning Macintosh HD to SuperDuper_Backup
| 05:42:43 AM | Info | Copying copy files with delete using script: /Users/gregquinn/Library/Application Support/SuperDuper!/Copy Scripts/Standard Scripts/Backup - all files.dset
| 05:42:43 AM | Info | Loading 22 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude system temporary files.dset
| 05:42:43 AM | Info | Loading 6 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude system cache files.dset
| 05:42:43 AM | Info | Loading 1 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Norton FileSaver files.dset
| 05:42:43 AM | Info | Loading 1 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude Google Desktop Index files.dset
| 05:42:43 AM | Info | Loading 1 commands from copy script /Applications/SuperDuper!.app/Contents/Resources/Copy Scripts/Exclude iTunes Temporary files.dset
| 05:42:43 AM | Info | Loading 0 commands from copy script /Users/gregquinn/Library/Application Support/SuperDuper!/Copy Scripts/Standard Scripts/Backup - all files.dset
| 05:42:43 AM | Info | /
| 05:42:46 AM | Info | /cores
| 05:42:46 AM | Info | /FLEXlm
| 05:42:46 AM | Info | /Eureka! FREE
| 05:42:46 AM | Info | /Ultimatte AdvantEdge 1.6.2
| 05:42:46 AM | Info | /fa700
| 05:42:46 AM | Info | /PAR
| 05:42:46 AM | Info | /ride_the_tiger.dspproj
| 05:42:46 AM | Info | /Ultimatte AdvantEdge 1.6.3
| 05:42:46 AM | Info | /lifescore.dspproj
| 05:42:46 AM | Info | /Thumbnail Cache Files
| 05:42:46 AM | Info | /Network
| 05:42:46 AM | Info | Ignoring /Desktop DF
| 05:42:46 AM | Info | /.Trashes
| 05:42:46 AM | Info | /private
| 05:42:46 AM | Info | Ignoring /private/var/vm/app_profile
| 05:42:46 AM | Info | Ignoring /private/var/vm/swapfile0
| 05:42:47 AM | Info | Ignoring /private/var/run/DirectoryService.pid
| 05:42:47 AM | Info | Ignoring /private/var/run/syslog.pid
| 05:42:47 AM | Info | Ignoring /private/var/run/configd.pid
| 05:42:47 AM | Info | Ignoring /private/var/run/mds.pid
| 05:42:47 AM | Info | Ignoring /private/var/run/diskarbitrationd.pid
| 05:42:47 AM | Info | Ignoring /private/var/run/cups
| 05:42:47 AM | Info | Ignoring /private/var/run/appfwd.pid
| 05:42:47 AM | Info | Ignoring /private/var/run/automount.initialized
| 05:42:47 AM | Info | Ignoring /private/var/run/ntpd.pid
| 05:42:47 AM | Info | Ignoring /private/var/run/mach.sym
| 05:42:47 AM | Info | Ignoring /private/var/run/vmnet-natd-vmnet8.pid
| 05:42:47 AM | Info | Ignoring /private/var/run/vmnet-dhcpd-vmnet8.pid
| 05:42:47 AM | Info | Ignoring /private/var/run/vmnet-netif-vmnet8.pid
| 05:42:47 AM | Info | Ignoring /private/var/run/vmnet-netif-vmnet1.pid
| 05:42:47 AM | Info | Ignoring /private/var/run/vmnet-dhcpd-vmnet1.pid
| 05:42:47 AM | Info | Ignoring /private/var/run/vmnet-bridge-vmnet0.pid
| 05:42:47 AM | Info | Ignoring /private/var/run/WkSvMacX.pid
| 05:42:47 AM | Info | Ignoring /private/var/run/qmasterd.pid
| 05:42:47 AM | Info | Ignoring /private/var/run/pvsnatd.pid
| 05:42:47 AM | Info | Ignoring /private/var/run/servicecontroller:com.apple.stomp.transcoderx.pid
| 05:42:47 AM | Info | Ignoring /private/var/run/llipdaemon.pid
| 05:42:47 AM | Info | Ignoring /private/var/run/cron.pid
| 05:42:47 AM | Info | Ignoring /private/var/run/utmpx
| 05:42:47 AM | Info | Ignoring /private/var/run/AppleVNCServer.pid
| 05:42:47 AM | Info | Ignoring /private/var/run/mds
| 05:42:47 AM | Info | Ignoring /private/var/run/resolv.conf
| 05:42:47 AM | Info | Ignoring /private/var/db/BootCache.playlist
| 05:42:47 AM | Info | Ignoring /private/var/db/volinfo.database
| 05:42:47 AM | Info | Ignoring /private/var/tmp/folders.501
| 05:42:47 AM | Info | Ignoring /private/var/tmp/qmasterclusterlist.tmp
| 05:42:47 AM | Info | Ignoring /private/var/tmp/launchd
| 05:42:47 AM | Info | Ignoring /private/var/tmp/krb5kdc_rcache
| 05:42:47 AM | Info | Ignoring /private/var/tmp/mds
| 05:42:47 AM | Info | Ignoring /private/tmp/launchd-198.gkmNtQ
| 05:42:47 AM | Info | Ignoring /private/tmp/launch-o2tz3u
| 05:42:47 AM | Info | Ignoring /private/tmp/launch-OfK9tl
| 05:42:47 AM | Info | Ignoring /private/tmp/launch-4z7Myn
| 05:42:47 AM | Info | Ignoring /private/tmp/target.indexState
| 05:42:47 AM | Info | Ignoring /mach.sym
| 05:42:47 AM | Info | /.vol
| 05:42:47 AM | Info | Ignoring /.vol
| 05:42:47 AM | Info | /Users

[dnanian]

It's not often here (actually, I have posted it before) because it's obscure, involves Terminal (which I don't want naïve users doing) and diagnosing the problem will require some back and forth with stuff totally specific to your system and usage. Drop me a note to support and I'm more than willing to help.

[gregquinn]

It's not often here (actually, I have posted it before) because it's obscure, involves Terminal (which I don't want naïve users doing) and diagnosing the problem will require some back and forth with stuff totally specific to your system and usage. Drop me a note to support and I'm more than willing to help.

Dave,
Thanks for the fast response, message sent.